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Economy / Scam Accusations / Re: Changelly.com Scammed Me - Took Approx 80% in FEES!!!! :(

on: June 24, 2017, 10:55:28 PM

Quote from: Changelly on June 24, 2017, 03:56:41 PM Dear Customers, unfortunately we've missed that thread, but need to clarify. Issue was solved in a few days after the incident, compensation has been sent, that was confirmed by the topic starter. Recently we've implemented bitcoin output transactions merging to reduce the fees and speedup confirmations in blockchain. As for support, we were heavily overloaded in May as many other popular services due to market was booming. Since that time our support team has been doubled to help you quicker. If we are experiencing any delays, we always notify our customers about that before payment. In June we've integrated a few more exchange partners to prevent delays, even when Poloniex stuck. Hope you will be satisfied by our service further! I used your service on June 3rd 2017... https://explorer.zcha.in/transactions/fff2024ad56abc65a1fbad53c0e076194cb4246981d431b7be6aa653d5a8dd54 You did not refund me until June 9th 2017, that makes it almost a week, 6 days to be technical... https://live.blockcypher.com/btc/tx/0fe5f6f8a6a814c3ba3da94a90cd498c7b4000df6333b01d40993611ed4407b2/

Economy / Scam Accusations / Re: changelly.com Just ripped me off of 349 XRP

on: June 24, 2017, 10:47:50 PM

Quote from: Changelly on June 24, 2017, 05:14:17 PM Quote from: onnz423 on June 22, 2017, 07:37:41 PM ..Example there was a case where they charged person like 0.04BTC of transaction fees, which inputs he has no control of... Just notifying you, that recently we've implemented bitcoin transactions merging to reduce fees and speedup transactions confirmation in blockchain Quote from: djarmani on June 23, 2017, 11:58:48 PM https://bitcointalk.org/index.php?topic=1955524.0 They did refund me in the end but their support is poor, they ignored ALL THREE of my support tickets @ support@changelly.com and only responded via Twitter... Dear Customer, your issue was solved in a three days. Email support messages were ignored due to we've already contacted you in twitter in less than 24 hours after your request. Hope that make sense! @ Changelly - My issue was not solved in three days, you are lying! I used your service on June 3rd 2017... https://explorer.zcha.in/transactions/fff2024ad56abc65a1fbad53c0e076194cb4246981d431b7be6aa653d5a8dd54 You did not refund me until June 9th 2017, that makes it almost a week, 6 days to be technical... https://live.blockcypher.com/btc/tx/0fe5f6f8a6a814c3ba3da94a90cd498c7b4000df6333b01d40993611ed4407b2/ Saying three days publicly in this forum is an outright lie and I feel the need to point that out to users reading this thread!

Economy / Scam Accusations / Re: changelly.com Just ripped me off of 349 XRP

on: June 23, 2017, 11:58:48 PM

@OP - I don't recommend Changelly, had an issue with them too. You can view the thread here... https://bitcointalk.org/index.php?topic=1955524.0 They did refund me in the end but their support is poor, they ignored ALL THREE of my support tickets @ support@changelly.com and only responded via Twitter, therefore I don't recommend using them. I've had better luck with Bittrex and Shapeshift, I would recommend either of those services as alternatives

Economy / Scam Accusations / Re: Changelly.com Scammed Me - Took Approx 80% in FEES!!!! :(

on: June 23, 2017, 11:51:53 PM

Quote from: Zepher on June 10, 2017, 09:54:19 PM @OP - Glad to hear that you received your refund, really I don't quite know what to do about the rating I have left them though. I will likely revise it to a neutral after discussing the situation with a fellow DT member. Apart from all of that, I recommend that people avoid using their service and stick with Shapeshift. Thank you sir, Changelly did cough up the funds in the end From now on I will likely use Bittrex or Shapeshift. While I've had issues with Shapeshift in the past, I can say that their support is good and they always resolve the problem within 48 hours along with giving relatively prompt response to support tickets

Economy / Scam Accusations / Re: Changelly.com Scammed Me - Took Approx 80% in FEES!!!! :(

on: June 10, 2017, 06:41:16 PM

Quote from: onnz423 on June 10, 2017, 06:20:16 PM Glad that you got your money back, but they are so unprofessional that my negative feedback stays on them. I used them once, and they took 3 freaking hours to exchange, also they basically do not care about the customer. Funny you should say that as I've only used them once before and I had to wait over an hour for my previous exchange also. I have followed your lead sir and have also left them negative feedback on their bitcointalk profile! Perhaps it will motivate them to improve their support and services in time

Economy / Scam Accusations / Re: Changelly.com Scammed Me - Took Approx 80% in FEES!!!! :(

on: June 10, 2017, 06:12:55 PM

UPDATE: June 10th 2017 After almost a week of waiting, I finally managed to get a refund from Changelly.com! They NEVER responded to any of my support tickets and came across rather hesitant to cough up the funds in our Twitter direct message exchange. The issue was theirs and not any fault of my own so I remained insistent that they owed me a refund. Finally they did cough up some funds... Twitter direct message screenshot of them finally agreeing to a refund... https://ibb.co/dTVoOF Refund Transaction of 0.04854986 BTC ... (Not 0.05 BTC as I requested to be technical..lol) https://blockchain.info/tx/0fe5f6f8a6a814c3ba3da94a90cd498c7b4000df6333b01d40993611ed4407b2 Overall, I don't find changelly.com very professional at all with their support. It is unlikely that I will use them again as it took a lot of effort to get this matter resolved. I recommend caution to other users looking for a cryptocurrency exchange. I DO NOT RECOMMEND CHANGELLY.COM! They clearly have some work to do with their system if they want to compete with the big exchanges! Thank you all for your support and kind words

Economy / Scam Accusations / Re: Changelly.com Scammed Me - Took Approx 80% in FEES!!!! :(

on: June 08, 2017, 01:06:23 AM

Thank you all for your replies indicating your support. Still no refund from changelly.com... they are not professional, ignoring my tickets completely. Hopefully this thread motivates them to resolve this. At the very least, let my loss be your gain, I do not recommend changelly.com and want to warn others about this shady site. If any of you have recommendations of trustworthy exchanges other than shapeshift, please let me know. I will of course update this thread with the outcome of the situation. They cheated me out of about $190 CAD and I don't want others to take any losses to these guys!

Economy / Scam Accusations / Changelly.com Scammed Me - Took Approx 80% in FEES!!!! :(

on: June 07, 2017, 05:16:12 PM

Hello all, Made an account so I could raise this concern regarding changelly.com. Will try follow your format for scam postings below... What happened: On June 3rd 2017, I exchanged 0.68902858 ZEC for BTC using changelly.com... A few minutes after the exchange was completed I realized that changelly took approx. 80% of my funds in fees which is absurd! I ended up receiving 0.01128376 BTC but LOST 0.05037138 BTC in fees! Over the last 4 days I have opened several support tickets, all of which have been ignored and even used an old twitter account to direct message them to which I received a casual response of... "Hi! Thanks for waiting. Unfortunately, the bitcoin blockchain is overloaded. That's why it takes rather high network fees." Again, that's a completely absurd response as 0.0005 BTC in fees might be considered reasonable but 0.05 BTC in fees is utter madness!! Scammers Profile Link: https://bitcointalk.org/index.php?action=profile;u=823207 Reference Link: https://changelly.com Amount Scammed: 0.05037138 BTC Payment Method: ZEC (Zcash) Proof of Payment: My ZEC wallet to Changelly... https://explorer.zcha.in/transactions/fff2024ad56abc65a1fbad53c0e076194cb4246981d431b7be6aa653d5a8dd54 Changelly to my BTC wallet... https://blockchain.info/tx/31642957e7045a7d5e37e4a4b085d58f6532e86a67352165a9100b4badb2ab10 Changelly Transaction # a63f90111c4e https://ibb.co/jPAECa PM/Chat Logs: Additional Notes: It is my hope that Changelly will do the right thing and refund me but it's not looking likely at this point so I figured I'd make this post to warn others and possibly motivate Changelly to process a refund for me. FYI, After this incident I now see that Changelly doesn't even have decent contact info on their "about" page, no address, no phone number, pretty sketchy for sure so I advise caution to other users looking for an cryptocurrency exchange, I recommend avoiding Changelly.com!!! https://changelly.com/about Thank you!

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