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What is going on with the order? No reply from your contact form. No answer to your phone. The order is way overdue and you can't even tell me the truth about what is going on.... your dwolla account is suspended? You promise here days ago to process it manually but no further reply. Order ID 710cdb4b-bd4d-427b-aa72-36177eefd127 Quote ID b39f4ffa-e6b0-42d2-80c8-3a1011f1ff3d Event ID 1e61b2d1-84b0-4b1c-bba7-a1ee9842ecbe Delivery Deadline Fri Apr 19 22:30:48 2013 Case # #1034 You should expect your funds within 12 hours of depositing
your cash or initiating your transfer. If you have still not received your funds within 24 hours of your transaction time we will escalate this issue for immediate attention.
Have you logged your issue thru the main support channel? bitinstant.com/contact You can clearly see in my post the case #. Logging your issue at bitinstant.com/contact gives no case number. Please log your issue at bitinstant.com/contact Thanks. I understand that, and I understand its not your fault, but as you are the only person from BitInstant who has actually replied to me I need to ask you if there's any update, or if I'm just waiting for an indefinite period of time. You have your funds...  https://blockchain.info/address/13A8qf2iP8Vw6svwefz1Q7DCUkEPRyrGH5I take it you meant this for dave and not me? A little confused, since I do not have my money. |
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What is going on with the order? No reply from your contact form. No answer to your phone. The order is way overdue and you can't even tell me the truth about what is going on.... your dwolla account is suspended? You promise here days ago to process it manually but no further reply. Order ID 710cdb4b-bd4d-427b-aa72-36177eefd127 Quote ID b39f4ffa-e6b0-42d2-80c8-3a1011f1ff3d Event ID 1e61b2d1-84b0-4b1c-bba7-a1ee9842ecbe Delivery Deadline Fri Apr 19 22:30:48 2013 Case # #1034 You should expect your funds within 12 hours of depositing
your cash or initiating your transfer. If you have still not received your funds within 24 hours of your transaction time we will escalate this issue for immediate attention.
Have you logged your issue thru the main support channel? bitinstant.com/contact You can clearly see in my post the case #. Logging your issue at bitinstant.com/contact gives no case number. Please log your issue at bitinstant.com/contact Thanks. I understand that, and I understand its not your fault, but as you are the only person from BitInstant who has actually replied to me I need to ask you if there's any update, or if I'm just waiting for an indefinite period of time. |
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Hey Ursay, you gave me a reply a little ago and told me you put me on the expired Gox coupons list (the Bitinstant email had said that I didn't need to use the coupon, nor indicated the APIResponse was a coupon), but with the support queues not being full I'm wondering what's taking so long. Its been 20 days since my order, 15 days since I emailed support, 13 days since I logged it through support on the website, and 5 days since you put me on that list. I'd say that's being pretty damn patient, and would really appreciate an update or resolution.
OrderID: 8bd640ee-8495-404f-9f8f-dd389629e52a
QuoteID: 59628447-feb5-4e51-bed6-a10fff6c99bd
Do you have an email? Thanks. PMed you, thanks for the quick reply. |
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Hey Ursay, you gave me a reply a little ago and told me you put me on the expired Gox coupons list (the Bitinstant email had said that I didn't need to use the coupon, nor indicated the APIResponse was a coupon), but with the support queues not being full I'm wondering what's taking so long. Its been 20 days since my order, 15 days since I emailed support, 13 days since I logged it through support on the website, and 5 days since you put me on that list. I'd say that's being pretty damn patient, and would really appreciate an update or resolution.
OrderID: 8bd640ee-8495-404f-9f8f-dd389629e52a
QuoteID: 59628447-feb5-4e51-bed6-a10fff6c99bd
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It was "This code cannot be redeemed (non existing or already used)".
I suppose you'd know, but I think I remember hearing that coupons don't work after 24 hours.
I will have to add you to a support list which will cancel your expired coupon and manually deposit the funds into your Gox acct. Please understand that this sort of thing can take some time. I need your email, order ID #, and Gox MX acct. # please. I PMed you, appreciate the help. |
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It was "This code cannot be redeemed (non existing or already used)".
I suppose you'd know, but I think I remember hearing that coupons don't work after 24 hours.
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I made an order two weeks ago that I got the confirmation email on, yet no funds were deposited. I contacted support and have heard nothing back, particularly frustrating since it was just cash to MTGox, and I've used Bitinstant before with 0 problems. I'd appreciate some help.
Please check:
OrderID: 8bd640ee-8495-404f-9f8f-dd389629e52a
QuoteID: 59628447-feb5-4e51-bed6-a10fff6c99bd
It appears you may of received a Goc coupon. Have you tried redeeming it? What was the result? I did not, the email said "We have made a direct deposit into your MTGox account and there is no need to use the coupon system on this order" and there was no coupon supplied so far as I can tell. I do appreciate the quick response though. Check that email for an API response. That is your Gox coupon code. Try depositing your coupon into Gox and let me know if you find success! Tried it under "Redeem MT.Gox code" and "Redeem Private Key" and neither worked. I haven't gotten a coupon from you guys before so if I'm not redeeming it correctly let me know. |
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I made an order two weeks ago that I got the confirmation email on, yet no funds were deposited. I contacted support and have heard nothing back, particularly frustrating since it was just cash to MTGox, and I've used Bitinstant before with 0 problems. I'd appreciate some help.
Please check:
OrderID: 8bd640ee-8495-404f-9f8f-dd389629e52a
QuoteID: 59628447-feb5-4e51-bed6-a10fff6c99bd
It appears you may of received a Goc coupon. Have you tried redeeming it? What was the result? I did not, the email said "We have made a direct deposit into your MTGox account and there is no need to use the coupon system on this order" and there was no coupon supplied so far as I can tell. I do appreciate the quick response though. |
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I made an order two weeks ago that I got the confirmation email on, yet no funds were deposited. I contacted support and have heard nothing back, particularly frustrating since it was just cash to MTGox, and I've used Bitinstant before with 0 problems. I'd appreciate some help.
Please check:
OrderID: 8bd640ee-8495-404f-9f8f-dd389629e52a
QuoteID: 59628447-feb5-4e51-bed6-a10fff6c99bd
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