Hi, someone knows how to contact HITBTC?

I lost my phone at the end of July. So i opened a ticket to reset my 2FA (no reset code..), and had an answer few minutes after asking my account details.
I sent all required informations and id documents, got answered that my issue was flagged as high priority, and that I would be kept informed of the progress made.

I keep sending emails every week since the end of July, and never had any answer from the support. Tried to open a new ticket, sent emails to all address found (support+id16056@hitbtc.zendesk.com ; support@hitbtc.com ; support@hitbtc.zendesk.com) but NOTHING.

I won't insult the platform because it nevertheless works perfectly, but it seems that my messages are not read voluntarily (i had an answer within minutes the first time..)

Any advice? HITBTC are you here?? 


Please check my ticket #16056

Thank you