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Hello, I have emailed them both at support@bitpay.com and bitpay@cardholdersupport.com and they have been looping me around those 2 emails and answering VERY VERY slow stating I have a 1.58 EUR balance on card that support@bitpay.com must look into to send me a check (lol) and when I e-mailed last time support@bitpay they told me:

Quote

Dec 13, 8:00 AM EST

Hello,

We have completed an initial review of your support request and have escalated your issue for priority review.

We have changed our support process to better solve your issues. In the future, please use our new support form to get your issues resolved faster.

Thank you for your patience!

It's been 3 days already!
I am wondering if calling the phone number on the back of the card (UK number) will help me more than their email support which is practically useless.

I really need to cancel the card before 19th January or it will start getting feed for dormancy.

Anyone any tips on what should I do? Also, on the back of the card it says it's issued by WaveCrest Holdings United.