Hi everyone,
This is my experience with minergate:
Before turning on 2FA and email confirmation, my account was logged in by IP's in Russia and Ukraine and it was cleaned out. I use only strong, generated passwords.
After mining a bunch of AEON I initiated a transaction to an exchange and it didn't go through. I checked the blockchain explorer and it didn't register at all. I opened a ticket 2 days later and I got a response that the AEON network was busy. I initiated another transaction that went through so I replied with the details and I was told that the issue was forwarded to the technical team. This was over a month ago and I have yet to receive any response to my repeated inquires about the status of the ticket.
Since that I have moved on to mining on other pools with other miners. For example I have started mining XMR with an open source miner and I'm seeing a 50% increase in hashrate, and very consistent hashrates. Overall my income has DOUBLED (strange right?).
I don't want to point fingers, but just try an alternative and you won't be disappointed.
Regards