I made a 750€ SEPA deposit to Mtgox on 8.4.2013. On 12.4 I opened a support ticket since I didn't receive my funds. Mtgox asked wire confirmation as usual. Then they claimed that they would check manually their statements to find my funds. After that they claimed that they haven't received my funds and asked me to ask my bank to locate the funds. I had to pay 65€ just to have my bank locate my funds to Mtgox account in Poland and to know that my funds have been credited to Mtgox account on 9.4. Now Mtgox is still trying to find my deposit after almost 7 weeks now. You can imagine my feelings towards Mtgox right now. I hope they'll refund my 65€ with my deposit when/if they find it. I had to repeat myself to Mtgox support continuously and they asked same things repeatedly. Seems like over half of the messages from support are automated.
Even though the funds have been located to Mtgox account by the bank and I provided the information to Mtgox they still claim that they can't find my funds. I don't see that they would give me any other choice than to take legal action against them. My funds have been missing next week for two months..