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Hello Kraken,
I transferred a $5K+ Wire deposit from a USD account at a Swiss bank on June 19th (today is June 29) which showed up in my account on the same day but it is still "On Hold" and I don't know why.
I submitted Tickets 394721, 398620, and 408267 with the wire details but haven't received a response. I am Tier 4 verified.
Please advise.
Thank you,
cb
I transferred a $5K+ Wire deposit from a USD account at a Swiss bank on June 19th (today is June 29) which showed up in my account on the same day but it is still "On Hold" and I don't know why.
I submitted Tickets 394721, 398620, and 408267 with the wire details but haven't received a response. I am Tier 4 verified.
Please advise.
Thank you,
cb
Half a day later I received an email with the following statement:
"The deposit has now been released. Future deposits from the same name/IBAN-combination should not be held."
All is well now and I have made my first trade. Thanks for taking care of it!
cb
