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Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support)

on: April 27, 2013, 09:16:32 AM

Quote from: URSAY on April 25, 2013, 02:20:36 PM Quote from: Huey on April 25, 2013, 09:47:11 AM I believe that I was shorted coins. I got my Successful ZipZap Payment email on April 22th at 4:05pm EST/ 8:05pm UTC (High on Gox was over $125) Amount to Pay: $353.95 Account Number: 467752796 Quote from: URSAY on April 23, 2013, 04:59:59 PM Because we have control over your execution price we can lock in your BTC price at the time of your payment. Thanks. Payment processed at 4:05PM EST / 8:05PM UTC Price Chart for April 22: http://bitcoincharts.com/charts/mtgoxUSD#rg1zczsg2013-04-22zeg2013-04-23ztgSzm1g10zm2g25zv The Payment to my wallet: https://blockchain.info/tx/93ccc7a9ca6d5882a4d6efae6c617555a52b645a1fc067794c8cbddcfc6434fd Address: 12zggdDAQTVamGYu7ijFVVRW5a9adGnaNs You Received: 2.31024062 BTC Value at time of transaction $ 331.52 *Rounded Down for following math $350 with the 3.99% fee would be about $336. 336 / 125 = 2.688 BTC 2.688 - 2.310 = 0.378 BTC I need your email and BTC address you would like any refunds sent to before I can research your issue. Thanks. wyatt2075@gmail.com 12zggdDAQTVamGYu7ijFVVRW5a9adGnaNs

Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support)

on: April 25, 2013, 09:47:11 AM

I believe that I was shorted coins. I got my Successful ZipZap Payment email on April 22th at 4:05pm EST/ 8:05pm UTC (High on Gox was over $125) Amount to Pay: $353.95 Account Number: 467752796 Quote from: URSAY on April 23, 2013, 04:59:59 PM Because we have control over your execution price we can lock in your BTC price at the time of your payment. Thanks. Payment processed at 4:05PM EST / 8:05PM UTC Price Chart for April 22: http://bitcoincharts.com/charts/mtgoxUSD#rg1zczsg2013-04-22zeg2013-04-23ztgSzm1g10zm2g25zv The Payment to my wallet: https://blockchain.info/tx/93ccc7a9ca6d5882a4d6efae6c617555a52b645a1fc067794c8cbddcfc6434fd Address: 12zggdDAQTVamGYu7ijFVVRW5a9adGnaNs You Received: 2.31024062 BTC Value at time of transaction $ 331.52 *Rounded Down for following math $350 with the 3.99% fee would be about $336. 336 / 125 = 2.688 BTC 2.688 - 2.310 = 0.378 BTC

Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support)

on: April 24, 2013, 04:08:50 AM

Quote from: URSAY on April 23, 2013, 03:39:43 PM Quote from: Huey on April 23, 2013, 03:32:00 PM Quote from: URSAY on April 23, 2013, 03:23:21 PM Quote from: Huey on April 23, 2013, 03:17:06 PM Quote from: URSAY on April 23, 2013, 03:06:56 PM Quote from: Huey on April 23, 2013, 03:02:40 PM It has been over 19 hours since my I got my ZipZap successful payment emails. I'm just wondering when I will receive my coins and if I will get them at price of BTC at the time I payed for them. Have you logged your support issue thru our main support channel? bitinstant.com/contact I can't help you if you don't give me any order info to identify your issue. I just submitted a case. I have used your service many times in the past, and recently have been getting problems. Its just very frustrating because this is causing me to lose money. Thank you if you are able to help. Thanks for submitting your issue to our support queue. I would love to look into your issue personally but you still haven't provided me any relevant order info to identify your issue. "in reference to Case # #2122." Amount to Pay: $353.95 Account Number: 467752796 Amount to Pay: $503.95 Account Number: 575341029 How can I find my order ID and that info? This appears to be an issue related to Coinapult. I've forwarded your issues to them and they are currently working on this along with the other outstanding Coinapult customer issues. Thanks for your patience. The $500 transaction went through, but I haven't seen Amount to Pay: $353.95 Account Number: 467752796 Seth replied to the ticket saying its processed. I'm just checking to see my second transaction will still go through?

Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support)

on: April 23, 2013, 04:57:07 PM

Quote from: URSAY on April 23, 2013, 04:20:34 PM Quote from: Huey on April 23, 2013, 03:44:06 PM Thank you. The help is much appreciated. I will stop by in a few hours to update on the situation. 24 hours is more reasonable. I will likely not have any update for you in a few hours. Thanks. coinapult.com/ seems to be down. Do you know the status on that? In the 24 hours + the already 20 from when my payment was processed, there is a lot that could happen with the exchange price. Do I get the Bitcoins at the mtgox exchange price at 4:05pm EST, when my payment was processed by ZipZap? Sorry about the bother, this is just a major inconvenience.

Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support)

on: April 23, 2013, 03:44:06 PM

Thank you. The help is much appreciated. I will stop by in a few hours to update on the situation.

Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support)

on: April 23, 2013, 03:32:00 PM

Quote from: URSAY on April 23, 2013, 03:23:21 PM Quote from: Huey on April 23, 2013, 03:17:06 PM Quote from: URSAY on April 23, 2013, 03:06:56 PM Quote from: Huey on April 23, 2013, 03:02:40 PM It has been over 19 hours since my I got my ZipZap successful payment emails. I'm just wondering when I will receive my coins and if I will get them at price of BTC at the time I payed for them. Have you logged your support issue thru our main support channel? bitinstant.com/contact I can't help you if you don't give me any order info to identify your issue. I just submitted a case. I have used your service many times in the past, and recently have been getting problems. Its just very frustrating because this is causing me to lose money. Thank you if you are able to help. Thanks for submitting your issue to our support queue. I would love to look into your issue personally but you still haven't provided me any relevant order info to identify your issue. "in reference to Case # #2122." Amount to Pay: $353.95 Account Number: 467752796 Amount to Pay: $503.95 Account Number: 575341029 How can I find my order ID and that info?

Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support)

on: April 23, 2013, 03:17:06 PM

Quote from: URSAY on April 23, 2013, 03:06:56 PM Quote from: Huey on April 23, 2013, 03:02:40 PM It has been over 19 hours since my I got my ZipZap successful payment emails. I'm just wondering when I will receive my coins and if I will get them at price of BTC at the time I payed for them. Have you logged your support issue thru our main support channel? bitinstant.com/contact I can't help you if you don't give me any order info to identify your issue. I just submitted a case. I have used your service many times in the past, and recently have been getting problems. Its just very frustrating because this is causing me to lose money. Thank you if you are able to help.

Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support)

on: April 23, 2013, 03:02:40 PM

It has been over 19 hours since my I got my ZipZap successful payment emails. I'm just wondering when I will receive my coins and if I will get them at price of BTC at the time I payed for them.

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