I'm not satisfied with cex at all. I sent the money via bank transfer over a week ago and it still hasn't arrived even though it says 1-3 days on their site. The only replies I ever got from them were automatic generic responses "We are working on it", even though there is nothing to work on.
My recommendation, do not use cex.io, I don't know about other sites but surely there are sites better than that.
Hello!
We are terribly sorry for your experience. Please, provide us with your User ID so that we could investigate the issue.
It's over now, you sent the money back saying it has to be bank account with the same name as on the CEX site. It did take a few days and several emails, though. Sigh.