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1  Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support) on: April 27, 2013, 07:45:04 PM
Hello, I have absolutely no idea what to do, I've never used BitInstant before and It's been almost 2 days since I made my successful ZipZap payment and I don't have my money.

I don't have my order ID number or anything, I never received an email from BitInstant with anything I have no clue how to even begin this process. I have all my information from my MoneyGram payment but absolutely nothing else. What do I do??

First you should log your issue at bitinstant.com/contact

After that, if you are unable to wait for a resolution, then you can give me some order info and I can also try to help.  zipzap acct. #?

Okay I just used my internet search history and it looks like this is my order/event ID:

Order ID    09ba09b6-2dbf-4df0-9cee-f0dac838e383
Event ID   9e4acbb5-a44f-4d1b-9af7-597e8d5803cd

I hope this is correct. I began two different payments since it was the first time I'd used this service, but I did only pay for one so I hope this is the right order. Thank you.

So have you logged your issue with bitinstant.com/contact   ?

Yes, I just submitted my quote. I don't know what the Destination Account number is, however.

I'm seeing that you received a response from support and your issue was marked resolved.  Let me know if you have any further questions.  Thanks.

My issue was not resolved at all. Like I said did not have the Order ID and had to look on my internet's search history to find it. However, I believe the Order ID I provided was not from the order I completed and was instead from the order I started but did not transfer funds into. In this case, I still have no idea what my Order ID number is and have no idea if it is recoverable. My ZipZap account number is: 117884338.

Please tell me there is a way to fix this/recover my order ID. It really does not seem fair that I should go through this stress and frustration simply because I am new to your website and have never used your service before.
  I was able to recover your order ID # with the zipzap acct. # you provided.  Please log your issue at bitinstant.com with as much info as possible.  Thanks.  Order ID # e4fdbfd2-7f14-4e87-b2ec-af598eac4844

Okay, I just sent a new quote with the order id. Thank you.
2  Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support) on: April 27, 2013, 06:11:34 PM
Hello, I have absolutely no idea what to do, I've never used BitInstant before and It's been almost 2 days since I made my successful ZipZap payment and I don't have my money.

I don't have my order ID number or anything, I never received an email from BitInstant with anything I have no clue how to even begin this process. I have all my information from my MoneyGram payment but absolutely nothing else. What do I do??

First you should log your issue at bitinstant.com/contact

After that, if you are unable to wait for a resolution, then you can give me some order info and I can also try to help.  zipzap acct. #?

Okay I just used my internet search history and it looks like this is my order/event ID:

Order ID    09ba09b6-2dbf-4df0-9cee-f0dac838e383
Event ID   9e4acbb5-a44f-4d1b-9af7-597e8d5803cd

I hope this is correct. I began two different payments since it was the first time I'd used this service, but I did only pay for one so I hope this is the right order. Thank you.

So have you logged your issue with bitinstant.com/contact   ?

Yes, I just submitted my quote. I don't know what the Destination Account number is, however.

I'm seeing that you received a response from support and your issue was marked resolved.  Let me know if you have any further questions.  Thanks.

My issue was not resolved at all. Like I said did not have the Order ID and had to look on my internet's search history to find it. However, I believe the Order ID I provided was not from the order I completed and was instead from the order I started but did not transfer funds into. In this case, I still have no idea what my Order ID number is and have no idea if it is recoverable. My ZipZap account number is: 117884338.

Please tell me there is a way to fix this/recover my order ID. It really does not seem fair that I should go through this stress and frustration simply because I am new to your website and have never used your service before.
3  Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support) on: April 26, 2013, 11:40:48 PM
Hello, I have absolutely no idea what to do, I've never used BitInstant before and It's been almost 2 days since I made my successful ZipZap payment and I don't have my money.

I don't have my order ID number or anything, I never received an email from BitInstant with anything I have no clue how to even begin this process. I have all my information from my MoneyGram payment but absolutely nothing else. What do I do??

First you should log your issue at bitinstant.com/contact

After that, if you are unable to wait for a resolution, then you can give me some order info and I can also try to help.  zipzap acct. #?

Okay I just used my internet search history and it looks like this is my order/event ID:

Order ID    09ba09b6-2dbf-4df0-9cee-f0dac838e383
Event ID   9e4acbb5-a44f-4d1b-9af7-597e8d5803cd

I hope this is correct. I began two different payments since it was the first time I'd used this service, but I did only pay for one so I hope this is the right order. Thank you.

So have you logged your issue with bitinstant.com/contact   ?

Yes, I just submitted my quote. I don't know what the Destination Account number is, however.
4  Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support) on: April 26, 2013, 01:47:05 AM
Hello, I have absolutely no idea what to do, I've never used BitInstant before and It's been almost 2 days since I made my successful ZipZap payment and I don't have my money.

I don't have my order ID number or anything, I never received an email from BitInstant with anything I have no clue how to even begin this process. I have all my information from my MoneyGram payment but absolutely nothing else. What do I do??

First you should log your issue at bitinstant.com/contact

After that, if you are unable to wait for a resolution, then you can give me some order info and I can also try to help.  zipzap acct. #?

Okay I just used my internet search history and it looks like this is my order/event ID:

Order ID    09ba09b6-2dbf-4df0-9cee-f0dac838e383
Event ID   9e4acbb5-a44f-4d1b-9af7-597e8d5803cd

I hope this is correct. I began two different payments since it was the first time I'd used this service, but I did only pay for one so I hope this is the right order. Thank you.
5  Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support) on: April 25, 2013, 10:37:51 AM
Hello, I have absolutely no idea what to do, I've never used BitInstant before and It's been almost 2 days since I made my successful ZipZap payment and I don't have my money.

I don't have my order ID number or anything, I never received an email from BitInstant with anything I have no clue how to even begin this process. I have all my information from my MoneyGram payment but absolutely nothing else. What do I do??
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