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Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support)

on: May 01, 2013, 09:28:08 PM

Quote from: Mandrik (BitInstant) on May 01, 2013, 05:43:03 PM NoCoinz - I'm going to PM you the information. Thanks! U too Mandrik, thank u for your quick response!

2

Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support)

on: May 01, 2013, 09:25:23 PM

Quote from: Mandrik (BitInstant) on May 01, 2013, 05:43:03 PM NoCoinz - I'm going to PM you the information. Thanks! Thanks Ursay, resolved!

3

Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support)

on: May 01, 2013, 05:36:41 PM

Quote from: URSAY on April 29, 2013, 05:09:23 PM Quote from: NoCoinz on April 29, 2013, 05:05:37 PM Quote from: URSAY on April 29, 2013, 03:14:34 PM Quote from: NoCoinz on April 29, 2013, 01:33:41 AM I could really use some help! Order id: 0d9f3b98-9f17-4e2b-8baf-74f51666b984 Last Thursday, I exchanged a Bitstamp coupon for VouchX via bitinstant. The transaction failed with "Serious Error Occurred." My bistamp coupon was redeemed, but I never received an email with the VouchX code. I immediately filed a ticket. I heard back from a CS rep on Saturday night (about 36 hours later). "Hi, Processed. Sorry for the delay. --- Sincerely, Rachel --- To rate this answer or view ticket history please follow the link: http://bitinstant.ladesk.com/ticket_e" I was ecstatic. Then, I again never received a VouchX code (there was an alpha-numeric subject title that I thought might be one - even though in the past the VouchX code's I received were much longer - and I tried with no avail to redeem it). I waited a few hours. Then, I responded to the CS email and through the ladesk interface. After getting no response again for a few hours I submitted a second ticket. I tweeted out to @bitinstant help, where it was confirmed that my ticket was in the queue, and should be resolved soon. That was 30 hours ago. I really appreciate the service bitinsant provides, and have pumped like 10K through you guys in the last couple of weeks. However, having this $1700 transaction outstanding for nearly 72 hours (after it was supposedly resolved once by CS) is starting to Wear me a little thin. Notwithstanding the trivial amount of money I've lost in the market, I'm starting to be concerned that recovering this transaction is going to be an issue. I try not to believe all the trash talk I see on forums, facebook, and twitter especially when I know most people are impatient assholes and use the internet to spout off ignorant claims about legitimate businesses. I am trying to be reasonable. I would really appreciate some assistance if any of you bitinstant guys are hanging around right now Thanks! PS New account here, email me where the transaction was supposed to be sent or hit me @NoCoinz if I don't respond immediately here. I believe I've responded to you on Twitter and also explained that your support issue is opened and logged in our systems. Please be patient. Thanks. Ursay, Yeah you did, respond to me on twitter thank you. I really don't mean to be impatient. I appreciate you checking on it for me! I am overly concerned because I never had a problem with your service before, the amount involved, and because it fell through the CS cracks the first time. I will try to wait patiently for a resolve! I spend a lot of my time reassuring customers thru multiple channels on the same issue. I'm sure you'd rather have me actually solving the issues, yes? Patience is key. Thanks. Hey Ursay, How would you feel about reassuring me again while I continue to be patient? :-) PS If it's VouchX that's causing the problem on your end I would accept a return of a bitstamp coupon, a btc-e coupon, or a credit to my Gox account if it would expedite the process. Sorry to be a bother!

4

Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support)

on: April 29, 2013, 05:05:37 PM

Quote from: URSAY on April 29, 2013, 03:14:34 PM Quote from: NoCoinz on April 29, 2013, 01:33:41 AM I could really use some help! Order id: 0d9f3b98-9f17-4e2b-8baf-74f51666b984 Last Thursday, I exchanged a Bitstamp coupon for VouchX via bitinstant. The transaction failed with "Serious Error Occurred." My bistamp coupon was redeemed, but I never received an email with the VouchX code. I immediately filed a ticket. I heard back from a CS rep on Saturday night (about 36 hours later). "Hi, Processed. Sorry for the delay. --- Sincerely, Rachel --- To rate this answer or view ticket history please follow the link: http://bitinstant.ladesk.com/ticket_e" I was ecstatic. Then, I again never received a VouchX code (there was an alpha-numeric subject title that I thought might be one - even though in the past the VouchX code's I received were much longer - and I tried with no avail to redeem it). I waited a few hours. Then, I responded to the CS email and through the ladesk interface. After getting no response again for a few hours I submitted a second ticket. I tweeted out to @bitinstant help, where it was confirmed that my ticket was in the queue, and should be resolved soon. That was 30 hours ago. I really appreciate the service bitinsant provides, and have pumped like 10K through you guys in the last couple of weeks. However, having this $1700 transaction outstanding for nearly 72 hours (after it was supposedly resolved once by CS) is starting to Wear me a little thin. Notwithstanding the trivial amount of money I've lost in the market, I'm starting to be concerned that recovering this transaction is going to be an issue. I try not to believe all the trash talk I see on forums, facebook, and twitter especially when I know most people are impatient assholes and use the internet to spout off ignorant claims about legitimate businesses. I am trying to be reasonable. I would really appreciate some assistance if any of you bitinstant guys are hanging around right now Thanks! PS New account here, email me where the transaction was supposed to be sent or hit me @NoCoinz if I don't respond immediately here. I believe I've responded to you on Twitter and also explained that your support issue is opened and logged in our systems. Please be patient. Thanks. Ursay, Yeah you did, respond to me on twitter thank you. I really don't mean to be impatient. I appreciate you checking on it for me! I am overly concerned because I never had a problem with your service before, the amount involved, and because it fell through the CS cracks the first time. I will try to wait patiently for a resolve!

5

Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support)

on: April 29, 2013, 01:33:41 AM

I could really use some help! Order id: 0d9f3b98-9f17-4e2b-8baf-74f51666b984 Last Thursday, I exchanged a Bitstamp coupon for VouchX via bitinstant. The transaction failed with "Serious Error Occurred." My bistamp coupon was redeemed, but I never received an email with the VouchX code. I immediately filed a ticket. I heard back from a CS rep on Saturday night (about 36 hours later). "Hi, Processed. Sorry for the delay. --- Sincerely, Rachel --- To rate this answer or view ticket history please follow the link: http://bitinstant.ladesk.com/ticket_e" I was ecstatic. Then, I again never received a VouchX code (there was an alpha-numeric subject title that I thought might be one - even though in the past the VouchX code's I received were much longer - and I tried with no avail to redeem it). I waited a few hours. Then, I responded to the CS email and through the ladesk interface. After getting no response again for a few hours I submitted a second ticket. I tweeted out to @bitinstant help, where it was confirmed that my ticket was in the queue, and should be resolved soon. That was 30 hours ago. I really appreciate the service bitinsant provides, and have pumped like 10K through you guys in the last couple of weeks. However, having this $1700 transaction outstanding for nearly 72 hours (after it was supposedly resolved once by CS) is starting to Wear me a little thin. Notwithstanding the trivial amount of money I've lost in the market, I'm starting to be concerned that recovering this transaction is going to be an issue. I try not to believe all the trash talk I see on forums, facebook, and twitter especially when I know most people are impatient assholes and use the internet to spout off ignorant claims about legitimate businesses. I am trying to be reasonable. I would really appreciate some assistance if any of you bitinstant guys are hanging around right now Thanks! PS New account here, email me where the transaction was supposed to be sent or hit me @NoCoinz if I don't respond immediately here.

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