Still no password, admin what to do?

Dear admin,

I have not received an email for more than an hour now to reset my password to be able to log in.

How to resolve this?

Thanks.

https://www.kommersant.ru/doc/3368462

Let Google translate from Russian.

 "Pyotr Kosenko: Is the situation with Alexander Vinnik talking about crime or something more? Many experts believe that the goal was precisely the closure of the largest Russian online trading platform for crypto currency.

Andrei Nikonorov: To begin with, I know Mr. Vinnik perfectly well and I can say for sure that he is not the owner of the exchange, he was simply an employee who performed a number of technical functions - provided verification of users, AML and KYC procedures, communication with Banks - that is, help in support."