Withdrawals are working now - guess they are just slow to react to the influx of new users.

I bought 60ETH in april on poloniex, then tried to move them offsite at which point I was hit with a "multiple profiles" error which cancels your ability to move any coins off the website. Having only one account, I created a support ticket and after two weeks of no response, I asked for the support ticket to be "escalated" in the trollbox that was active as a chat. After logging in again, the profile error was gone, so I closed the ticket and attempted to again transfer some coins out. It was not until june that I created another ticket, due to multiple coin withdrawal failures.
That ticket is still being processing with no response as of today.
I am not holding my breath. I think it definitely is a scam website. My initial reaction when the first withdrawal was cancelled was "scam" but I gave it the benefit of the doubt.

-Update 8/9/17
My withdrawals have been approved and there is no issue with multiple profiles as an error anymore.
I feel stupid for calling it a scam, had I waited a little bit longer, my problems would have been addressed. But I guess that's what happens when you leave people to wait for months before responding to support questions.
I have been able to make multiple withdrawals now, so I am calmed and now content to call them "slow" rather than a scam.