So yesterday, just after the first block was mined, I wanted to transfer my BCH to ViaBTC to be able to trade them.
By reflex, I used a BTC address that was proposed, and realised my mistake only after sending the money. Here is the transaction : https://blockchair.com/bitcoin-cash/transaction/dc5a2cd18cdcf0116648cd1fef5dfff235e1a05a2e216aa3f4eca02e2821380a
I was not worried too much because I realised it would be easy to get them back, support would just need to manually connect (using its private key) to the BTC wallet on a BCH node, and get my coins back. Easy task.
I sent a message to the support, and after 30hours, still no answer neither from their twitter account. Going back on the website, I noticed in disgust that they added a new message on the BTC deposit page "This address is for BTC deposit. Non-BTC deposits are not allowed for redemption."
So I understand that firstly I will never get my coins back, and sencondly, that I'm not the only one that made this mistake.
I know this is my mistake in the first place, but it is really easy for them to verify and redeem the coins to the wallet, they just won't do it because it's our mistake, and free money for them. So I still call it a scam.
Any advice ? Am I really screwed ?
Any similar experiences with ViaBTC ?