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Hello I made a deposit on April 12 for 500 dollars using a money gram at a Walmart
It has not arrived in my Mt Gox account.
I believe I am in the camp where I put the wrong exchange account number (the one listed by Mt gox to use in the 'add funds' page is different from the account number)
Quote ID a18b37ff-443e-43a6-a4f2-e20cdaec1df4
Event ID 14864b51-4dbd-43c9-8d27-aed6e7422002
I have logged it through the main channel, bitinstant.com/contact but have yet to hear anything else from you.
I emailed charlie twice.
I have pm'd you on reddit with this information but I read that this would be a better means of getting your attention.
If you can take a look at my transaction that would be great. I can pm you my mt gox account number if need be. Thanks.
-Matt
It has not arrived in my Mt Gox account.
I believe I am in the camp where I put the wrong exchange account number (the one listed by Mt gox to use in the 'add funds' page is different from the account number)
Quote ID a18b37ff-443e-43a6-a4f2-e20cdaec1df4
Event ID 14864b51-4dbd-43c9-8d27-aed6e7422002
I have logged it through the main channel, bitinstant.com/contact but have yet to hear anything else from you.
I emailed charlie twice.
I have pm'd you on reddit with this information but I read that this would be a better means of getting your attention.
If you can take a look at my transaction that would be great. I can pm you my mt gox account number if need be. Thanks.
-Matt
Do you have an email that I can use to look you up in our support system? Thanks.
yes MMattLeeE@gmail.com
I am not seeing you in our support system. Please log your issue at bitinstant.com/contact so we can begin working on your issue right away. Thanks.
I already sent one a while back but will log another right away. Thanks.
A problem. I just tried creating a new log and it states the quote ID has been already used. Like I said I already created a log in the past. Is there any other way you could help me?
Thanks again for helping.
No problem. Sorry for the run around. We've just migrated to a new support system and we're still working out the kinks. I'll manually add you to our system with the info you've provided and we'll start communicating from there. Sorry for the delay and thanks for your understanding.
Excellent. Thank you for that. When do you think I will hear back?
Thank you for quickly addressing and solving my problem. My issue is resolved.
