Did this get resolved at all ??
Had the same problem
Had the same problem
![Sad](https://bitcointalk.org/Smileys/default/sad.gif)
Finally got an answer from their support (3 days after I messaged them frantically). They claim someone else must have had my password and PIN number, and said the transaction was done from a certain IP address. I checked the IP and it's a TOR exit node.
I replied that it's impossible my password has been compromised, as I used a very long and random password, have a lot of technical experience and take great good care of my computer so I'm sure it's not infected with any info-stealing/keylogging malware. I also raised the possibility their side has been compromised. Only 2 days later I got a message back saying they will look into it, and that I'm the only person who reported something like this.
Have you tried contacting their support already?
This is pretty crap then.
I messaged them a day ago, still no answer back, I mean the only thing I could think of was that it was the mixing system working but now that you've said that :/ I'm thinking it was a scam. But still hoping for the coins to be returned.. but doubtful now.