Update:

After a long wait for any response from support  (9 days /6 working days. ), the issue has now been resolved and I received my bitcoins.

I have mixed feelings about this, very happy that I eventually got the bitcoins, obviously unhappy about the customer service.

Admitedlly there were issues with my account, but this could and should have been resolved in a few minutes.

Anyway, just so anyone using Coinfloor is aware of the customer service problems should any issues arise.

Hi

I just took my first foray into Bitcoin by buying some through Coinfloor. I liked the website and the exchange was recommended through the the bitcoin.org website.  The trader (londonlinktrader) disputed the transaction, and it went straight into dispute. He did communicate for a couple of days and now is not responding to messages.

It was a large amount of money, and after 6 days I have still heard nothing from coinfloor. (or recieved my bitcoin), Their website says that they will respond in 24 hours.
It's now starting to look like a scam to me. Has anyone else had dealings with Coinfloor (good or bad)

The amount of money sitting with them is certainly not enough for me to ignore, and I will obviously have to follow this up.

Any advice, contact details (phone number) or help / advice on how to proceed would be appreciated.