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What happened::
A Cryptonator "bug" time locked 0.53BTC for 10 years, they admit the bug and will not respond further nor release my funds.
Scammers Profile Link:
https://bitcointalk.org/index.php?action=profile;u=334380
Reference Link:
N/A
Amount Scammed:
0.53 BTC
Payment Method:
ZEC -> BTC (auto payment)
Proof of Payment:
See next post inline
PM/Chat Logs:
See email/message chain in next post
Additional Notes:
I setup a Cryptonator account to use for auto conversion of mining proceeds. Everything was going smoothly for a few weeks until a "bug" caused their software to double credit my account for some ZEC deposits. Without contacting me, they immediately time locked my account for ~10 years. I reached out to customer service 8 days ago, they responded informing me of the bug and directing me to deposit/convert funds to cover the double credits. I immediately did this, wrote back and informed them, respectfully requesting they release the lock and reimburse me for any fees. Crickets. Two days later I opened another ticket, no response. Two days ago I sent a PM to their account here expressing my displeasure and pleading with them to resolve the issue to avoid me having to make a public post about it to get their attention. Nothing. I PMd them again yesterday (at a time when their account reflected they were online), unsurprisingly, I got no response and my funds are still locked.
Here is the thing, I know that others have falsely accused Cryptonator of being a scam and I did my due diligence on their service prior to depositing any funds there. In my opinion, for the most part it is a legit service. However, there have been many complaints about customer service and in this instance their inability and/or refusal to resolve this issue has resulted in a deprivation of my BTC - in theory FOR 10 YEARS - because their software had a bug. I have heard nightmare stories about it taking years to resolve issues with Cryptonator and I cannot wait that long. I recently graduated with a ton of debt; I was mining/trading to try to get enough money together so that I can pay my electric bill until I begin working in October. I NEED these funds and while a week might not sound like a lot having $2k which represents most of the money I have to my name unavailable in a time when I need it desperately is not only tantamount to a scam but actual cruelty.
Please, any help anyone could provide, at all, would be greatly appreciated.
What happened::
A Cryptonator "bug" time locked 0.53BTC for 10 years, they admit the bug and will not respond further nor release my funds.
Scammers Profile Link:
https://bitcointalk.org/index.php?action=profile;u=334380
Reference Link:
N/A
Amount Scammed:
0.53 BTC
Payment Method:
ZEC -> BTC (auto payment)
Proof of Payment:
See next post inline
PM/Chat Logs:
See email/message chain in next post
Additional Notes:
I setup a Cryptonator account to use for auto conversion of mining proceeds. Everything was going smoothly for a few weeks until a "bug" caused their software to double credit my account for some ZEC deposits. Without contacting me, they immediately time locked my account for ~10 years. I reached out to customer service 8 days ago, they responded informing me of the bug and directing me to deposit/convert funds to cover the double credits. I immediately did this, wrote back and informed them, respectfully requesting they release the lock and reimburse me for any fees. Crickets. Two days later I opened another ticket, no response. Two days ago I sent a PM to their account here expressing my displeasure and pleading with them to resolve the issue to avoid me having to make a public post about it to get their attention. Nothing. I PMd them again yesterday (at a time when their account reflected they were online), unsurprisingly, I got no response and my funds are still locked.
Here is the thing, I know that others have falsely accused Cryptonator of being a scam and I did my due diligence on their service prior to depositing any funds there. In my opinion, for the most part it is a legit service. However, there have been many complaints about customer service and in this instance their inability and/or refusal to resolve this issue has resulted in a deprivation of my BTC - in theory FOR 10 YEARS - because their software had a bug. I have heard nightmare stories about it taking years to resolve issues with Cryptonator and I cannot wait that long. I recently graduated with a ton of debt; I was mining/trading to try to get enough money together so that I can pay my electric bill until I begin working in October. I NEED these funds and while a week might not sound like a lot having $2k which represents most of the money I have to my name unavailable in a time when I need it desperately is not only tantamount to a scam but actual cruelty.
Please, any help anyone could provide, at all, would be greatly appreciated.
You are not the only one having troubles with them, yesterday at 11:14 UTC-05:00 I sent 0.607 btc to a store wallet to pay for some items, cryptonator market transaction as sent and gave me this transaction id abe5c3e1f18837a733bffea333df160f31361822c13a0e4cf4824cb457d737d8
as you can see in blockchain this transaction is not found, I did contact customer support via email and the only thing the asked me was withdrawal wallet, after that I haven't hear about them. 2k lost
UPDATE: transaction entered blockchain today, so Im happy and my problem is solved
