Thank you everyone,

Another friend who is a bit more knowledgeable seems to understand it on a basic level, but he is equally puzzled.  He feels this issue is above all of our heads, based on the responses.

I have presented the information I have, and I'm sorry it is confusing to some.  It is confusing to me, so maybe I am not explaining it in layman's terms.

I may have to take this challenge in another direction.

I hope you all have great success.

To Ranochigo - IR is 'Independent Reserve', an exchange in Australia.

To CR1776 - My friend received this from his IR exchange in Australia.

To TiggyTomb:

What we think we understand so far is this.  We were intending to send the money to a Kraken account, which was my first verified exchange account. At that time, I did not have a Poloniex account.  Poloniex did not offer help because I did not have an account with them.

During this first attempted deposit, we believed we were sending it to the Kraken account.  However, due to the multi-signature process within the exchange security tools, I do not have access to the previous wallet address.

I have already attempted to ask Kraken, but they are not responding.  This has taken too long, so I am trying to collect as much information.

My friend has an address to which the deposit was sent.

We were advice from an admin at Bitcoin.org within the IRC community forum.  They tracked down, through this link.

http://bitcoinwhoswho.com/address/1NxR3TLr1AXYYodX7EC2PVYqWL1XuQcC8m

As far as I am able to determine at this time, this is linked to Poloniex.

I apologize if I am not wholly clear.  I am still trying to get a grip on the information and the terminology.

Is there anyone at a higher level, who may be able to take on this challenging puzzle?

Thanks everyone for taking a few moments to assist!

Greetings all,

I am an international, alternative news journalist.  I have been following Bitcoin since 2013, and even recommended to my listeners to get into it.

I have now been able to raise some funds to buy in myself - so I am very new to the buying/selling/trading part, BUT I now have another challenge.  I have lost some of my BTC.

A friend was trying to help me, and he has been working with this for several months longer than I have.  He made a withdrawal from his IR account in Australia and we THOUGHT it was going into my Kraken account.  Somehow however, it appears that the transaction has ended up in Poloniex.  I had been thinking about setting up an account in Poloniex, but I wanted to wait until I had learned a little more.

Neither of us have any idea what has happened to it.

I now have a Poloniex account, but the Poloniex people, Kraken people and others do not seem to want to help.  I am trying to build a network of people who may be available to help me better communicate this new way of doing business, but until I am able to resolve and understand what has happened here, I am not sure how I can report on the positive benefits of Bitcoin if people are able to lose their deposits the way I have. 

If I as a beginner and as a journalist reporting on this can lose something...then others can also.  I want to help them avoid whatever mistake I may have made.

These are the details I have, and I hope that it may be enough for someone to help restore my faith in this.

XBT:  0.95500000
TxID:  50d44110378a552b172f2443dc92d00cfe1fd5e52f36a0d6ae2832b69757714b

Sent to:   1NxR3TLr1AXYYodX7EC2PVYqWL1XuQcC8m

If we can find it, perhaps I can also retrieve it?

Is there someone who may be available, and kindly willing to assist in this resolution and understanding?

With gratitude,
Geoffrey
Cosmic Vision News