My issue got fixed after about 30h from the point when the account access specialist involved.
I guess it's a reasonable time, but let the customer know what's going on with their account/money. My email when I asked about the progress just got ignored.
I hope they'll improve this.

I'm having the same problem. They collected the details quite quickly and passed the case to the specialist team. No news since, about 24h. No way to track the process or contact anyone related to it. Quite frustrating..
How did you solve it at the end?