I file a complaint with New Zeland FMA and below is their response: " Dear xxx,
Thank you for contacting the Financial Markets Authority (FMA) with regard to Cryptopia Limited. Cryptopia Limited is currently registered on the Financial Service Providers Register (FSPR) (see below for an explanation of the FSPR) and is a member of the Financial Dispute Resolution Scheme DRS:
http://www.fdr.org.nz. Membership in a DRS provides customers with an avenue for redress when a dispute arises with their financial service provider; this service is free to consumers. The DRS may be able to assist you in this matter, however you must take your complaint to the company in question first. I have passed your complaint on to them but have removed your personal details as we did not have consent to pass these on.
The Financial Service Providers (Registration and Disputes Resolution) Act 2008 requires a company that is carrying on the business of providing financial services in or from New Zealand to be registered and the company name to be listed on the Financial Service Providers Register (FSPR) which can be found at
www.fspr.govt.nz. Entities are only able to be registered on the FSPR if they are actually providing financial services from a place of business in NZ.
The FSPR was set up to allow the public to check if FSPs are registered, their business address, the types of financial services FSPs are registered to provide and whether they belong to a dispute resolution scheme [DRS]. However being registered does not involve any licensing or determination by an authority that a FSP is a fit and proper person and is no guarantee that a company is currently operating in NZ.
Kind regards,
Kirsty McKenzie "
So this is information for anyone who wants to take matters forward. I think patience is a virtue, but waiting a month for a single support ticket to be answered is PATIENCE ENOUGH!! .. ok, so I have couple weeks to go before I file DRS... LOL
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