Similar experience here
They didn't ban me or anything, but horrible responses, one transaction still missing and it seems to be that overall this is a scam exchange due to how they're based in one country, money goes to another and they're registered in the third
I also understand that they've previously asked people to even wire money to Georgia (the country not the state), which makes all of this very fishy
Wouldn't be surprised if one day they just disappear with all of the money