nothing than excuses.
... so from a legal point of view there is not much you can do. ...
unfortunately munichcrypto is right with that
take a look at their terms of service :
(source: https://www.nametoken.io/tos/ )
... "11. The User understands that Domain Media LIMITED will not provide any refund of the purchase price for NAT TOKENS under any circumstances and/or conditions." ..
the question is, what to do next? in my opinion it makes no sense to wait any longer.