Mein Freund ich kann gerne Screenshots von den Gesprächsverläufen mit XML Gold hier post.
Ich habe alles schwarz auf weiß.
Bin ich denn der einzige wo es momentan solche Probleme mit XML Gold gibt?

The Exchanger XML GOLD is in my eyes a big Scammer!

I am there VIP Level User (exchanged more then 50K there) and now I am waiting since
6 weeks for my money. I exchanged there +/- 3200EUR BTC to 3000EUR Bank Transfer on 2th september 18.

After 14 days I didn´t recieve my money I asked XML GOLD first time what the problem is.
They told me that the money is send and it must be very soon on my bank account.
Then one week later nothing came and I wrote XML GOLD again.
They told me than that they (XML GOLD) has problems with its bank and they can´t give me any
info when I get my money. Also they told me they can´t give me back my BTC.
Then round about 14 days before I wrote this here, they told me my money is now send.
I waited again one week and then write them. They write me back that money is send and they
can give me payment proof.
Since that I don´t get answers to my emails and I also don´t get the payment proof or the BTC back.

For me it looks like pure SCAM!
XML GOLD was before a good exchanger but now they have the baddest service I ever used.
I hope so much that I get my money but I don´t think so.
6 weeks I am waiting now...  

I have all Emails from them and I can post Screenshots of every of them if this is needed here.

Nein ich arbeite schon ewig mit XML GOLD zusammen und bisher war immer alles TOP.
Damals hatten die noch ihren Firmensitz in Tschechien.
Das die jetzt in Belize sitzen ist natürlich ein Grund sie nicht mehr zu wählen.
Damit sind die ja juristisch fast unantastbar

Es wurde kein Geld überwiesen.
Ich arbeite seit Jahren mit XML GOLD zusammen und normal war das Geld binnen 2-3 Tagen bei mir auf dem Konto.
Zudem ignoriert der Support ja auch meine E-Mails. Die BTC zurückgeben wollen sie auch nicht.
Ich bin echt so enttäuscht und sauer auf xml gold

Auf jeden Fall nicht XML GOLD. Die beklauen einen neuerdings schon bei 3000 EUR 

I don´t know if this is here the right place in the forum. I hope so...if not mods please move to the right area.

I have big problems with the Exchanger XML GOLD and I want to warn here everybody!
I am VIP1 User there (I exchanged more then 50.000 EUR there) and used their service since years but now it looks like they want to scam me!

I exchanged on 02. september 18 there +/- 3200 EUR BTC to 3000 EUR bank wire.
Since this time I am waiting for my money.
Support (info@xmlgold.net) first wrote me that money is send and it will be there next days.
Then I wait again one week and nothing came.
Then support wrote me that XMLGOLD have problems with its bank and that I have to wait.
Then round about 2 weeks later they told me money is now send and it must be on my bank
account very soon. I waited again one week and nothing came.
After that I wrote them again and they told me I get payment proof from them.
But I don´t get the payment proof and they also ignore my email.

Support always told me that they want to fix the problem with the Admin and the admin (info@xmlgold.net)
and that they can´t make more then write the Admin. But the Admin continue ignore my emails  Angry
I have all emails from them and the complete conversation with the support.
I can post here everything.

Who can help me or have a idea what I can do now?

Hallo liebe User,

der Exchanger XML GOLD macht mir momentan riesiges Kopfzerbrechen.
Ich bin dort VIP1 User (habe über 50.000 EUR exchanged) und war immer mit XML Gold zufrieden.

Bis zum 02. September 2018. Dort wechselte ich 3200 EUR BTC zu 3000 EUR Banktransfer.
Seitdem warte ich auf mein Geld.

Der Support (info@xmlgold.net) schrieb mir nachdem ich nach 2 Wochen das erste mal nachgefragt habe mein Geld sei überwiesen und ich solle warten.
Als ich dann eine Woche später wieder nachfragte wurde mir gesagt das XML GOLD Probleme mit seiner Bank hat und sie nicht wissen wann sie mir das Geld überweisen können.
Vor 2 Wochen schreib man mir dann dass das Geld überwiesen ist. Ich bedankte mich und dachte dass das Problem jetzt gelöst sei. ABER PUSTEKUCHEN. Es kam wieder kein Geld.
Als ich letzte Woche XML GOLD anschrieb und darum bat mir meine BTC zurück zu überweisen schrieb man mir dass man mir schnellstmöglich eine "PAYMENT PROOF" der Bank senden werde dass das Geld überwiesen sei. Das war letzte Woche Donnerstag. Es kam natürlich nichts! Keine PAYMENT PROOF und auch keine Überweisung.
Ich warte jetzt knapp 6 Wochen auf mein Geld und der Support ignoriert seit letzter Woche Donnerstag meine Emails.

Ich weiß echt nicht mehr weiter...wer kann mir helfen?

I don´t know if I´am in the right area here but I have to tell
here about my big problems with the exchanger XMLGOLD.EU

I exchanged there on 2th september round about 3200 EUR BTC to 3000,00 EUR bank wire.

After 10 days I don´t get the money I wrote them and they told me that the money is send.

Now after 23 days I don´t recieved the money and xmlgold support comes always with new excuses!

---------------------

From:
The XMLGold Manager <info@xmlgold.net>
12:35 (7 hours ago)
To: Osmanerdogan
Hopefully not long.

вт, 25 сент. 2018 г. в 12:20, Osmanerdogan <xxxxxxxxxxxxxxxxxxxxxxx>:

    And how long must I wait to get any information?
    I mean it is now 23 days...this is long time!

    Sent from ProtonMail, Swiss-based encrypted email.


    ‐‐‐‐‐‐‐ Original Message ‐‐‐‐‐‐‐
    On Tuesday, 25. September 2018 12:17, The XMLGold Manager <info@xmlgold.net> wrote:

>     Hi,
>
>     The problem is that we do not know, is it sent or not, as the company Cryptocapital is our payment provider and their bank account got closed.
>
>     This is what we are trying to figure out now, where is the money.
>
>     Will keep you posted.
>
>     Kind regards
>
>     Martin
>
>     вт, 25 сент. 2018 г. в 12:14, Osmanerdogan <xxxxxxxxxxxxxxxx>:
>
>         I don´t understand where the problem is.
>
>         If nothing is send (it is nothing send now after round about 23 days!) then give me my BTC back and everything is OK.
>
>
>
>         Sent from ProtonMail, Swiss-based encrypted email.
>
>
>         ‐‐‐‐‐‐‐ Original Message ‐‐‐‐‐‐‐
>         On Monday, 24. September 2018 12:58, The XMLGold Manager <info@xmlgold.net> wrote:
>
>>         Hi,
>>
>>         I am sorry it is happening, I assure you, that we are not scamming you, the bank we used got closed and now the payments are missing,
>>         we are solving it, the money wont get lost, just please be patient...
>>
>>         Kind Regards
>>
>>         Martin
>>
>>         пн, 24 сент. 2018 г. в 12:34, Osmanerdogan <xxxxxxxxxxxx>:
>>
>>             Hello Martin,
>>             I checked my bank account and the money is again not on my account.
>>             We are now in the 4th week I´am waiting for the money!
>>             This is so fucking bad service, hope you k now this!
>>             Please fix this problem!
>>             Regards
>>             Osman
>>
>>             Sent from ProtonMail, Swiss-based encrypted email.
>>
>>
>>             ‐‐‐‐‐‐‐ Original Message ‐‐‐‐‐‐‐
>>             On Friday, 21. September 2018 12:05, The XMLGold Manager <info@xmlgold.net> wrote:
>>
>>>             Hello,
>>>
>>>             We cant give back the BTC if we do not know where the funds are.
>>>
>>>             Regards
>>>
>>>             Martin
>>>
>>>             пт, 21 сент. 2018 г. в 9:14, Osmanerdogan <xxxxxxxxxxxxx>:
>>>
>>>                 Today the money is also not on my bank account!
>>>                 Can you give me back the BTC?
>>>                 I feeled so scammed from you!
>>>
>>>                 Sent from ProtonMail, Swiss-based encrypted email.
>>>
>>>
>>>                 ‐‐‐‐‐‐‐ Original Message ‐‐‐‐‐‐‐
>>>                 On Thursday, 20. September 2018 12:23, The XMLGold Manager <info@xmlgold.net> wrote:
>>>
>>>>                 Dear Osman,
>>>>
>>>>                 We have no intention to scam you, xmlgold is online since millennium, much longer than some e-currency or even some banks are.
>>>>
>>>>                 I can confirm that your payment has been sent, the banking provider we use had some banking problems and it might get delayed.
>>>>
>>>>                 Do not worry, the money will reach you shortly.
>>>>
>>>>                 Regards
>>>>
>>>>                 Martin
>>>>
>>>>                 ср, 19 сент. 2018 г. в 20:02, Osmanerdogan <xxxxxxxxxxxxxxx>:
>>>>
>>>>                     Dear Sir or Madam,
>>>>                     what is your problem?!
>>>>                     Do you want to SCAM me?
>>>>                     I´am waiting now since round about 3!!! weeks for the 3000 EUR exchange.
>>>>                     I want my money!
>>>>                     If you can not send me bank wire OK, then give my BTC back!
>>>>                     
>>>>
>>>>

Dear XMLGOLD,
please check your PM & eMail!

I use your service since long time, I´m always satisfied in the past and I´m Discount Level 4 Member.
But this time I´m very unhappy with you. I don´t want to write more here because I will give you a chance to
fix this problem because mistaces are human and can happen to anyone.
Hope hearing from you soon...