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Help me please, what can I do now ?
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I'm very surprised with this answer.
First, I think your title is a bit misleading. From what I understand, it is your computer who has been hacked, but I can't understand Kraken's answer. They should be able to give your complete logins and transactions history. No need to be an official. There's something really wrong here.
I don't know if my computer was hacked. But at least Kraken should help me to understand what has happened. Another email from them: As per our previous reply, unfortunately we will not be able to provide any further information about this case until we are contacted by a verified law enforcement official.
We would advise you to file a police report and ask the law enforcement official responsible for this investigation to contact us by submitting a Compliance and Legal web form - https://support.kraken.com/hc/en-us/requests/new?ticket_form_id=648008 |
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So this is what I receive from Kraken,
I am an user to them, yet when I am hacked they don't help me to know how the hack was done. Terrible
"We have conducted an internal investigation and unfortunately we cannot assist you in recovering these funds as cryptocurrency transactions are designed to be irreversible. For Compliance reasons, any details related to our investigation can only be provided to verified law enforcement. This also includes the release of other sensitive information, such as IP addresses or cryptocurrency addresses.
We would advise you to file a police report and ask the law enforcement official responsible for this investigation to contact us by submitting our Compliance and Legal web form.
Unfortunately we will not be able to provide any further information about this case until we are contacted by a verified law enforcement official."
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Hi,
Would you help me differently from the bad service emails I have from Kraken ?
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cryptochat2017,
Chase from Kraken support here. I'm very sorry to hear that your account was compromised. Security is our top priority and this is the last thing we'd ever want to hear from any of our clients. When or if an account is compromised, a number of security measures are immediately asked - as it’s essential to ensure any potentially affected e-mail accounts and/or devices are safe and secure.
When available, could you please provide us with your ticket number? You currently aren't and haven't been speaking with a bot, as an account security specialist would have responded and assisted you with your individual case.
Hi Kraken Chase, shall I post ticket number here ? Or private message ? |
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Do you use any third part service which uses your API from Kraken?
you probably need to look for the culprit from there. Using API from exchange on unreliable trading bot can result in trading on some overpriced shitcoin, all you said that happened looks like such a scenario to me.
Thanks, since months I don't use any trading bot at all. And all these stupid trades were done in 1 day, which reduced my fund to be 15% of before. And until now I cannot login yet to Kraken to check. And Kraken has not answered me what has happened |
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Hi all,
With GAuth 2FA, good password and the email only used for crypto, I've lost more than 20 thousands euro on Kraken some days ago when someone did some illegal trades on my account: on a certain day a series of buys and sells NOT DONE BY ME has caused me to lose more than 20k Euro.
Upon noticing this, I've changed the password of Kraken and email, disabled all API keys, and I contacted Kraken.
I am not happy with the way Kraken handles this issue:
- Kraken requested me to do all kinds of security strenthening: malware scanning, password changing, uploading of my photo's holding some one-time-password, deleting all API keys once more, ...
- I have asked Kraken more than 3 times how I was hacked, and if they have done anything to avoid the attacker from withdrawing the profit this attacker has gained upon illegally trading on my account. Kraken has never answered. Instead they kept asking me to strengthen my account's security.
It has been 5 days now, and I am still banging my head against the wall, still unable to login to Kraken, and is still answering Kraken without any hope to understand why I was hacked.
Who has the same experience with Kraken ?
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I think the Electroneum technical team is not competent enough: that's a bunch of junior PHP programmer.
Given how shitty PHP as a programming language is, , and given the juniority of the team I really doubt if Electroneum could do what they claim: scale onto hundred millions of phones.
Why do you have an Electroneum referral code in your signature then? Please explain your opinion in greater detail because it means nothing when you don't back it up with evidence. I provide my code in case someone really wants. Just help him out |
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I think the Electroneum technical team is not competent enough: that's a bunch of junior PHP programmer.
Given how shitty PHP as a programming language is, , and given the juniority of the team I really doubt if Electroneum could do what they claim: scale onto hundred millions of phones.
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