That heatmap hasn't been updated in a year or so, you should probably remove or replace it.

You can only buy Bitcoins with methods of payment which cannot be reversed.

If you could use a CC then you could use stolen ones to buy Bitcoins, then VISA or whoever would reverse the payment and the person you bought them from would be out of pocket.

Wow, I thought MtGox blocked accounts that were accessed via Tor. Is this not right?

By "we" you mean "I", right?

How did you get hacked?

I don't think that matters, what matters is that the investigation takes place without your explicit knowledge and no money is transfered until it has completed. At least that's my understanding based on a vague memory, I may be wrong.

From what I understand, in the UK, payment processors are not allowed to talk about accounts that are currently undergoing anti-money laundering, fraud or sanctions investigations, This is a matter of regulatory compliance.

This sucks but if that's the state of your account/transaction and they do tell you what's going on then they could be fined or have their business shut down by the FSA.

Bitmit have blacklisted my email address for trying to create an account via Tor and aren't responding to emails.

It's frustrating as hell, if I were a scammer I could just create another email address and sign up via phproxy or proxychains and be done with it, but trying to maintain a single identity to establish trust as an honest person is awkward.

Does anyone know who runs this service here so I can contact them / stalk them to see if they're ignoring my emails? I heard it was sold a while back.