I'm in the same situatuion.


Made a EUR SEPA deposit on 24th of July.This deposit was never credited to my WEX account after the seizure of BTC-e.

WEX tells me to contact MoneyPolo, while MoneyPolo claims they can't help me and they already refunded all the money of BTC-e clients.

After I asked WEX to contact MonpeyPolo to solve this issue, they replied the following:


Hello!
Sorry we are somewhat busy, in order to contact MoneyPolo
Best Regards,
WEX Support
Knowledge Base https://wex.kayako.com


They obviously don't want to help clients to solve this issue.

Still no response from MoneyPolo so I tried to contact WEX and ask them if they could contact MoneyPolo for me to solve this issue. After more then a week WEX replied the following:


Hello!
Sorry we are somewhat busy, in order to contact MoneyPolo
Best Regards,
WEX Support
Knowledge Base https://wex.kayako.com

Это сообщение WEX доставлено Kayako .

This is ridiculous, WEX doesn't want to help me and MoneyPolo ignores my tickets. This is a very bad case. Let's work together and see what we can do, as this starts to look like a ripoff for those people who deposited fiat in the transition period.

Exactly the same happened to me.

I contacted MoneyPolo 2 weeks ago, filled in some documents and sent a proof of Payment whereafter I haven't received a response anymore.

WEX Also couldn't help me.

Tried to contact MoneyPolo on Facebook, MoneyPolo Livechat, but they couldn't help me as they continuously said "the case is still under investigation."