A while ago I left some BTCs inside this account and after a while for problems I could not enter anymore, now it appears to me that it was manually removed and it was not for me, they just disappeared my BTC, even appears as manual withdrawal, recently asked me for a KYC verification process and after doing so do not give me an answer of anything. I want my BTCs back and they don't answer my verification email
![](https://ip.bitcointalk.org/?u=https%3A%2F%2Fi.imgur.com%2FpzLmovm.png&t=663&c=rYsrkT5v9rpctQ)