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1  Economy / Gambling / Re: DO NOT play at Bitstarz.com on: October 13, 2017, 04:38:38 AM
Quote from: bitstars.net on October 12, 2017, 02:50:01 PM
Quote from: Saligan8six on October 10, 2017, 05:14:41 AM
Bitstarz.com refuses to pay me my winnings of 4.4 btc stating that any winnings from the loyalty bonus that is given out every Friday is capped at 25 mBTC since it is not tied directly to a deposit, even though the loyalty bonus is based on the amount deposited throughout the week or from the previous cashout. They basically stole my 4.4 btc and replaced it with 0.3 btc stating that it was 10x more than the maximum withdrawal amount that is associated with "free" bonuses because I was a "loyal" player and that if I was unsatisfied with this result then I have the option to opt out of the bonuses and play with my own money. 

In previous posts here Bitstarz.com tries to claim that the loyalty bonus is there so that players have another chance to win back their money, however, when it actually happens they pull some crap like this and refuse to pay. So as a warning, stay away from Bitstarz.com...the place may look nice but it is a total scam and they will try to find any reason to refuse payment if you win.

Hi there,

I think a casino should admit when they make mistakes, and stand their ground and argue their case when they believe they're right.

In this case, I actually believe that the money was wrongfully taken from you, and it was a mistake from our side. We all mess up sometimes,
and even though you might not play at BitStarz again, we totally respect if that's your decision.

Before you leave the casino however, we're gonna pay you out in full.

Regards,

Olle, BitStarz

I just wanted to say thank you to Olle for helping me out with this situation and that the confiscated winnings were returned earlier today and cashed out with no further issues.
2  Economy / Gambling / Re: DO NOT play at Bitstarz.com on: October 12, 2017, 06:19:41 AM
Quote from: mnet26 on October 11, 2017, 02:24:14 PM
Yet this seems to be a common complaint amongst folks who can't read into the terms and conditions of bonuses.  I mean everything has been spelled out for ages there that most no deposit bonuses have been capped at 25 mBTC ever since I've been there.  Sure on occasion you may get an exception but more times than not you won't.

Most of the folks who tend to complain on here about Bit Starz from the beginning have already admitted they couldn't be bothered to read the rules.  So once again and I've asked this time and time again.  Why bother playing at a casino if folks can't be bothered to read what there getting into? Hell even the popular dice sites have rules and conditions that I"m sure most folks haven't read.  Why because we've created a lazy society where folks feel entitled to there winnings no matter what rules were put in place before the wagering happened.

Hell even the most popular site Fortune Jack has now put into place all deposits are required to be played with 5 times over before withdrawal.  Otherwise your winnings will also be denied.  I"m sure many have not even bothered to read this rule also.

I've just come to the conclusion if you can't be bothered to read anything about what a gambling site expects of you aka the terms and conditions.  Online gambling might not be for you.  Maybe sticking to brick and mortar casinos might do you better.  I visit 2 different casino forums and both actively promote reading the rules and terms and conditions of the web site your getting into before evening depositing.

Yet most players on here would rather cry wolf than admit, well I didn't read the rules and because it's "crypto" we feel we should be paid because were an exclusive group of folks.  That don't feel rules apply to us.  If this would be fiat currency or anything else there wouldn't be this mob mentality.

I will admit happily I play here on the regular and win I do win I get paid consistently.  Biggest win was 13.5 BTC paid out in under 1 hour.  I know the rules, staff, and know what I'm getting into everytime I play.  Just common sense when playing with money ya know?

I've read through their ToS several times prior to them taking my winnings, however, there is nothing that directly links the loyalty bonus to the ToS "free" bonus rules. I even have an email from one of their VIP Managers that explicitly states that their Friday loyalty bonus is a 15% cashback bonus given out every Friday, and since it's 15% of all my deposits for the week it is clearly not a free bonus:



Additionally, there was nothing that would have informed me that the loyalty bonus was supposed to be considered a capped 25 mBTC bonus. Even the Friday email that notifies you that you received the bonus does not provide any statement or link to the ToS, unlike the email notifications for free spins which directly state that those bonuses have "terms and conditions that apply". The only information given is that the bonus needs to be activated, and upon activation you must meet a wager requirement before the bonus expiration date:



Given the fact that my loyalty bonus was already 10x more than the 25 mBTC winnings cap for "free" bonuses and needed to wagered at least 35x, and all communications from Bitstarz failed to associate the loyalty bonus to the ToS, any reasonable person would assume that the loyalty bonus isn't a free deposit bonus and clearly Bitstarz is just using that section of their ToS to scam players out of their legit winnings!
3  Economy / Gambling / Re: DO NOT play at Bitstarz.com on: October 10, 2017, 09:33:02 AM
Quote from: Nelka4 on October 10, 2017, 05:44:49 AM
Bitstarz is not provably fair

Guess it wouldn't ultimately matter if they are provably fair when they can scam you of your winnings in the end anyways...
4  Economy / Gambling / *RESOLVED* DO NOT play at Bitstarz.com on: October 10, 2017, 05:14:41 AM
Bitstarz.com refuses to pay me my winnings of 4.4 btc stating that any winnings from the loyalty bonus that is given out every Friday is capped at 25 mBTC since it is not tied directly to a deposit, even though the loyalty bonus is based on the amount deposited throughout the week or from the previous cashout. They basically stole my 4.4 btc and replaced it with 0.3 btc stating that it was 10x more than the maximum withdrawal amount that is associated with "free" bonuses because I was a "loyal" player and that if I was unsatisfied with this result then I have the option to opt out of the bonuses and play with my own money.  

In previous posts here Bitstarz.com tries to claim that the loyalty bonus is there so that players have another chance to win back their money, however, when it actually happens they pull some crap like this and refuse to pay. So as a warning, stay away from Bitstarz.com...the place may look nice but it is a total scam and they will try to find any reason to refuse payment if you win.
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