Update: I already received my refund money this morning after around 3 days.
Thanks all for you information.

Yes, There are 54 confirmations by now. And still waiting for they response for my request. Maybe they dont work in weekend. Hope I'll get their response tomorrow.

I got the same problem yesterday.
In block chain explorer, There are 6+ confirmation already. But the transaction in shapeshift still at "Awaiting Deposit" status!
Already submit the request (#98283) But 12 hours passed but still got no response.
I loss quite a lot from this delay.
Will update status when I have responses from them.
ss transation:
https://shapeshift.io/#/status/ead99140-49f6-4839-b4d6-95e1b98f6949
block chain status:
https://blockchain.info/address/3624kwTf3zr1HBVWcjpntUxHfACis2fJit

[Just registered because of this topic.]
My first impression is - awesome project. Simply connect people from other places, not locally like localbitcoin. But then, I saw some problems with globally exchange idea: the Fee. How long it take and how much it take if I transfer money from my bank to your bank (in another country) or using paypal,Skrill... Currently, If I use localbitcoin, the fee is 0.1% for the ads, the fee for deposit bitcoin into localbitcoin wallet (if I sell). but I believe it still cheaper than the fee for global transfer. Is it correct or I missed something.