Hi,
Just wanted to share our experience on Bitmine. We placed an order last year, end september, upgraded the original order 2 times, got a coupon for 50% more hashing power (because it was not delivered on time) and lastly a compensation for the delay of the order (customer protection plan 10% per 10 days delay). In february we were thinking about asking the refund but I sticked with them. So what happened.
we got them at the phone several times, mail many times, discussed the compensation and then we drove 8.5 hours to Camorino.
Yes they do exist, they are real and they're human
We were welcomed by Christian Anselmi and greeted by Giorgio and other staff.
We discussed the current delays and as it seems they are not caused by them but by other companies having to deliver parts, some deliver in time but not the quantities agreed upon, causing delays to complete order. Others delivered to late, and others have delivered wrong parts, all this with the result that they have very painful delays. They're pushing out as much orders as they can, testing each machine and refunding people who ask for it and ofcourse are eligable for it. We saw the warehouse and they are working around the clock to deliver.
Anyway:
We stepped out 2 hours later with 4 Coindesks
and now they're happily mining away
For what it's worth to the waiting customers, they're really trying to fix this as soon as possible.
Greetz,
stoffg
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