I'm trying to get my bitcoin off your site and back into           my nano.
its dissapeared and the transaction tells me email sent.

but no email has been sent.

wheres my bitcoin.

no answer to live chat.

the rats getting smellier.

i've put all my holding into staking wallet.

really worried       

hi everybody

I've just bought a nano s ledger wallet and I'm not having great success with it. I'm pretty sure its me and not the wallet.

i can't seem to get the userinterface onto the nano so it interacts on screen.

it does state the ledgerwallet needs to be downloaded onto the computer (which I've done) but i can't download it onto the nano this must be the reason why the interface doesn't seem to interact on the computer.

can i change the 24 word passphrase and reset it and start again?