Coinomi support team helped me today with supporting links which i forwarded to Changelly. Subsequently, Changelly re-sent to me exchanged coins successfully on the same day. Problem was in low transaction fee used by Changelly due to which transaction has been stucked for a more than a month. It is important to mention that in such a cases transaction pending status has to expire before they could resend coins.

Changelly reply on official ticket (sent three days ago):

"Thank you for your query and apologies for the delayed reply. Unfortunately, our support team is heavily overloaded now.

We have forwarded your question to the technical department. They will investigate the matter and contact you as soon as possible. Once your issue is resolved, you will be informed!"

24 days now and counting without my funds...but at least they said technical team is looking into problem.

Message sent to Changelly support :After writing to moderators over last two weeks, e-mails with all screenshots and official tickets Changelly still didnt send me exchanged coins or take any action.Situation cant be more clear and i`m repeating the facts one more time :

1) My funds were received by Changelly

2)Changelly never sent Expanse to my wallet add

3)Coinomi support team also confirmed that changelly never sent exchanged coins (as reply on official ticket opened in same regard).

4) Actual status of transaction(pending for 15 days now)