Greetings,

On October 14, the cards in Ukraine were blocked. At the moment of the block, my card stored 352 dollars and I immediately opened a ticket asking for a refund. I was told that on 16th (Monday) all refunds will be finalized in BTC, but later on the support representative followed up my request by saying that the situation is complicated. He is still saying that nobody has a clue when the refund can possibly happen.

Dear sir, I am a poor Ukrainian chap and I need those funds. Can you make it happen or at least tell me something definite? This situation is irritating, and it feels like I lost 352 bucks just for being unattentive to one email about the card termination.

The number of my request is (251784).

I thank you and hope to see my money back especially taking into account the fact that I make 300 $ a year those days.