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Some of you may remember that I had some complaints regarding runtime errors a couple of weeks ago.
In my case the issue appears to be resolved with the current build.
I have also spoken to Jonathon regarding this and he assures me that a 64 bit version for windows is a high priority which should resolved the issue completely.
Just updating for the sake of fairness.
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Still, I don't even use the bots I use the program to trade manually and keep my eye on multiple pairs on multiple exchanges. Sure the charts lack some functionality compared to trading view or other options but this is more then made up for by the convenience of having everything in one spot.
As my last post on the subject I will quite clearly state my issues and wait for Jonathon to respond. I have been impressed by Marginsoft in the past and their responses to customer issues
1. When I signed up the understanding that the price was cheap as this was a beta and we were assisting with the issues. Thats fine I was happy with this.
This was acknowledged by Jonathon in his post where the price was raised. I understand that the program is still in BETA however I believe that basic things such as the ongoing run time issues should have been resolved before any price rise occurred. Instead they are worse then ever before.
2. It is my opinion that existing issues from the original beta such as the runtime errors should have been resolved before price increases were implemented to add increased functionality. I believe not addressing the existing issues before increasing the price to improve functionality is unethical
3. I believe that not improving functionality or performance and implying that the cost increases were due to increased functionality or performance that simply does not exist was disingenuous and unprofessional.
4. Rushing to release the Bolinger Bot before Christmas in a broken state before Christmas was part of an attempt to justify a price increase and once again this was disingenous and unprofessional. Especially as the bot was released at a time when Marginsoft would be short staffed and not able to offer adequate support to the product and the bot is simply broken and no good to anybody in it's current state.
5. Stating that the ping pong bot had been fixed when this is clearly not the case is pretty poor. I realise these guys are under the pump but based on past observations Marginsoft have defenitely dropped the ball. Based on past positive experiences with this company I expect better
6. I believe that a price increase even though the program is still in BETA would be fair if pre-existing issues were resolved or if increased functionality or features had been added. This is clearly not the case. In fact the product has become worse and marginsoft has clearly let themselves down by jumping the gun and rushing to market when not ready to do so in order to justify a price increase.
7. As a test I have set up multiple trading view pairs in multiple tabs and had no problems with crashes or errors and had them running for three days. Trading view is a free product and what you are competing with. This is what you guys have to compete with. Especially now that you have increased the price it is more important than ever that your product functions and basic problems such as the run time errors are addressed.
8. I support this product and I hope you guys get it together and make it work. I am writing this partially out of frustration but mainly in the hope that you guys can address these issues, improve the product and make it what it can be. The vision is there.
Also to other posters it would be appreciated if you avoid attacking me by implying that my O'S is pirated or that I am too lazy to do the groundowrk to make Leonardo work on my system.
I apologise for taking so much space in the forum and I hope that I have made my concerns clear and will not respond again until Jonathon responds.
Thak you
You believe many things there Barnaby. I believe we have a a great product and a great team and a great price at $129 for a lifetime. This is software by the way. There will always be issues no matter how one plans or how long one waits. Apple also releases patches. We are working on the Windows issue and hope to release a fix soon. I cannot reproduce your ping pong issue. As for getting the release out before Xmas. It came with many important updates and I won't apologise for it. If you want support write a mail to support@marginsoftware.de. Jonathan The runtime errors are not new. Why has it taken this long for any mention of a 64 bit version to be mentioned by the dev team? I remember earlier posts in this this thread where marginsoft stated that this would not be done. Why the sudden change of heart? I suspect a little bad publicity at play. Can we please have an approximate ETA? Also if you go back a few pages multiple people claim that the Ping Pong bot is not fixed. Again for those running 64 bit windows do not buy this program until the runtime issues are resolved.. |
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Again why are you defending them. I know that they monitor this forum. I am posting these comments for the benefit of others who may be considering purchasing the program.
And again. They should not have rushed a broken release out before christmas when they would not be in a position to support it because of the Holidays. I will say it again doing this and using it as jusification for a price rice IMO is disingenous, borderline unethical and pretty poor business practice.
Stating that hey had fixed the Ping Pong bot when this is not the case is just icing on the cake.
I have been a fan of Marginsoft in the past and this type of behaviour is out of character so I would appreciate their reply. Not replies from randoms with no insight.
The reason I am posting these comments on a public forum is to warn potential purchasers that something seems to have changed at Marginsoft and to give them the right of reply.
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Still, I don't even use the bots I use the program to trade manually and keep my eye on multiple pairs on multiple exchanges. Sure the charts lack some functionality compared to trading view or other options but this is more then made up for by the convenience of having everything in one spot.
*snip snip snip*
I believe you have several posts that all say the same thing. We get you're upset. But there isn't really a reason to be. I remember looking at this bot years ago and seeing the price at $89 for a "limited time." I purchased it almost a month ago, and guess what? That "limited time" banner was still there. Margin have been dumping hours of effort into this bot, and this is one of the most affordable ones that I've found. Gunbot is priced at 0.1 BTC (about $1,357 right now), so with leonArdo being 99.935% cheaper... I have nothing to complain about. Especially because even at its heightened price, you still get free lifetime updates. And sure... there are bugs. I am one of those people who suffer from the runtime error. My .NET framework is up-to-date. I've placed leonArdo as an exception on all modules of my antivirus software. And, I do agree with you, I shouldn't have to jump through all these hoops to get this program running properly. But... it's a beta. We're pretty much paying for early access. We're getting funds to the developers so that they can create a better end product. If that means I can't really use the thing for over an hour at a time, then oh well. If you want a complete product find a new bot, but trust me, they aren't as cheap as this one. I agree I like the product. But it's not up to you to defend the product it's up to marginsoft. Also the dev cant just do what they like. They are bound by consumer laws and are now bound by the possibility of credit card chargebacks now that they accept paypal as a payment method. If i had payed via normal channels for this I would defenitely be considering launching a credit card chargeback. Also it's not just a matter of the product been unusable for an hour or two. The product is completely broken. Marginsoft have done themselves a disservice by rushing this release out before Christmas when it clearly was not ready Jonathons' abscence is defenetiely noted. So far there has been no response from marginsoft defending there product. The only people commenting defending appear to be shills who have launched personal attacks against me by implying that I am using a pirated OS or that I am too lazy to make the product work properly and that the onus to figure it out is on me. I have never seen him go this long without responding to criticism of his product before. That alone should tell you something. My recomendation to any person considering purchasing the bot is not to do so at this stage until the runtime issues are resolved. Perhaps Marginsoft could respond with a timeline of when they expect this to occurr |
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Still, I don't even use the bots I use the program to trade manually and keep my eye on multiple pairs on multiple exchanges. Sure the charts lack some functionality compared to trading view or other options but this is more then made up for by the convenience of having everything in one spot.
As my last post on the subject I will quite clearly state my issues and wait for Jonathon to respond. I have been impressed by Marginsoft in the past and their responses to customer issues
1. When I signed up the understanding that the price was cheap as this was a beta and we were assisting with the issues. Thats fine I was happy with this.
This was acknowledged by Jonathon in his post where the price was raised. I understand that the program is still in BETA however I believe that basic things such as the ongoing run time issues should have been resolved before any price rise occurred. Instead they are worse then ever before.
2. It is my opinion that existing issues from the original beta such as the runtime errors should have been resolved before price increases were implemented to add increased functionality. I believe not addressing the existing issues before increasing the price to improve functionality is unethical
3. I believe that not improving functionality or performance and implying that the cost increases were due to increased functionality or performance that simply does not exist was disingenuous and unprofessional.
4. Rushing to release the Bolinger Bot before Christmas in a broken state before Christmas was part of an attempt to justify a price increase and once again this was disingenous and unprofessional. Especially as the bot was released at a time when Marginsoft would be short staffed and not able to offer adequate support to the product and the bot is simply broken and no good to anybody in it's current state.
5. Stating that the ping pong bot had been fixed when this is clearly not the case is pretty poor. I realise these guys are under the pump but based on past observations Marginsoft have defenitely dropped the ball. Based on past positive experiences with this company I expect better
6. I believe that a price increase even though the program is still in BETA would be fair if pre-existing issues were resolved or if increased functionality or features had been added. This is clearly not the case. In fact the product has become worse and marginsoft has clearly let themselves down by jumping the gun and rushing to market when not ready to do so in order to justify a price increase.
7. As a test I have set up multiple trading view pairs in multiple tabs and had no problems with crashes or errors and had them running for three days. Trading view is a free product and what you are competing with. This is what you guys have to compete with. Especially now that you have increased the price it is more important than ever that your product functions and basic problems such as the run time errors are addressed.
8. I support this product and I hope you guys get it together and make it work. I am writing this partially out of frustration but mainly in the hope that you guys can address these issues, improve the product and make it what it can be. The vision is there.
Also to other posters it would be appreciated if you avoid attacking me by implying that my O'S is pirated or that I am too lazy to do the groundowrk to make Leonardo work on my system.
I apologise for taking so much space in the forum and I hope that I have made my concerns clear and will not respond again until Jonathon responds.
Thak you
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If this is required, surely the devs should state this.
My comments are completely factual and relate to an ongoing issue that has not been resolved for moths. I believe that they are completely warranted for the forum and should be considered by others before purchasing the program.
As i have said before I like the product and believe that it has potential. However it is currently unusable with two broken bots and simply won't run due to the run time errors. I did not release the product. The onus is not on me to fiddle with my system to make it work unless the devs offer clear instructions informing me that it is necessary to do so.
The onus is on the developer to release a product that works or to provide instructions on how to make it work. Not you
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Runtime errors are not a new issue to this program. Claiming the holiday period and limited staff does not excuse the months taken to resolve the issue.
Also when you say that you have fixed the ping pong bot it should actually be fixed.
Sorry it was not Marginsoft who claimed my OS was pirated but another poster.
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Hey guys,
we are looking into the ping pong bot and the runtime errors and we keep you updated on all developments!
Thanks for submitting bug reports and your support.
We wish you all a happy new Year!
Why was the program removed from BETA and price increased when the runtime issues that have been a constant and ongoing issue for months have not been properly addressed. I really like Leonardo and believe that the product has great potenital. However it is way to buggy for a full release at this stage. I would appreciate a response from Jonathon on this one please |
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[/quote]
Maybe it's not pc spec problem, maybe it's an OS? likely pirate/ illegal ones?
I have this bot on for 5 days on my daily driver laptop, and guess what? No issues.
Im not the one who released a broken product before Christams. How is that nice?
And then you attack me by implying that my OS is pirated.
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So what your saying is that I have to install Linux for this to work.
I stand by my comments. This is an ongoing issue that Marginsoft are well aware of. It affects some more then others and it varies by build. To remove the program from Beta status before this was addressed if not unethical was extremely unprofessional.
Much the same as saying that the Ping Pong bot has been fixed when it hasnt.
As I said before I accpeted this for a program that was in BETA as the program is no longer in BETA I expect better
The product is completely unusable in its current state.
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Run time errors have been a constant problem for a number of people since the beginning. Marginsoft are well aware of the issue.
With the latest two builds they are occurring more frequently then ever.
I put up with this because it was only happening every two or three days for me and the program was still in official Beta at a reduced price.
As this was a known issue it should have been fixed before marginsoft released the program from Beta.
Instead they have upped the price. Have two broken bots, however announced that they fixed one but havent and the already known runtime issue is worst then ever before on some PC's. See above. I am not the only person who finds the current build worse with runtime errors.
Completely unethical to release a program from Beta and charge more without addressing preexisitng issues such as the runtime crashes. Obviously the program should still be in BETA until this is fixed.
EDIT adding my pc specs before somebody asks
Ryzen 5 1600
16 gig ram
win 10 6bit
512g nvme ssd
100 MBit fibre internet
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Currently crashing 3-5 times a day due to run time errors. This really is ridiculous
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I'm getting very sick of the constant run time errors.
Program has become unusable. The last few days have been worse than ever before. Now that the program is "out of Beta" I was expecting a little better
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Is anybody else having troubles with Bitfinex at the moment?
After crashing I am unable to connect to Bitfinex. Bitrex works as normal.
Bitfinex site is available from my PC
Two things that may be relevant.
If I start Bitrex first and than try to add Bitfinex as another market nothing seems to happen. The little icon in the top left corner just keeps spinning forever.
I also can't start Bitfinex from the Leonardo start screen. The login button is greyed out.
I never choose restart last session because it never works for me.
(edit) Now working. Please ignore
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Hi Jonathon,
There still seems to be a problem with data collection on Bittrex.
Also I am having problems with restarting Leonardo. It often crashes multiple times just after it finishes initialising.
I have copied this as an email and attached a screenshot of the error messages from event viewer.
Have also tried shutting down the PC.
PC details if relevant
AMD Ryzen 5 1600
16 GB Ram
Win 10 64 bit
Thanks
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Hi, I'm very interested in this soft. but it looks like that soft have the timezone issue. i'm from china. it shows a big blank zone on the trade chart. i can't figure out what's wrong with it. and i can't find any anything about the timezone setting. https://imgur.com/a/FRRiO Hi Jonathon, I Have had a similar issue. Early this morning I left my computer unattended for about 12 hours. All power settings were set to sleep never except the monitor which could turn off after 10 mins When I returned I noticed that some threads had continued updating throughout the intervening 12 hours, some had the red dash similar to the photo for that interval and others just had the 12 hour chunk missing. This was for two servers. Bittrex and Bitfinex I have done the following. Checked my power settings. OK Shut Down Leo. All missing data for Bitfinex has been restored. However all Bittrex data from all threads prior to when I returned to the PC about an hour ago is now missing even Data that was there prior to restarting Leo Thanks |
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