I’m currently fighting the same battle. Made a withdrawal almost 3 weeks ago and have yet to receive my funds. I have called multiple times and every time they say everything is ok and funds will be there tomorrow but never show. I had previous success with them but not this time. Beware of using them as you may never see your money back. I have also contacted the crypto currency site that I originated the funds with to alert them of the issue since they advertise them on their site. Hopefully they will do the right thing and complete the transfer.

Update - finally received my funds after multiple calls/emails. crypto capital fulfilled