Latest posts of: falcone

Many thanks HCP and equator. I have now written it off and moving on.

Received the following response from Cryptopay:

I have received an answer from the Tech Team. Please be informed that the total balance of the BTC address in Blockchain is a sum of all transactions (input and output). It can't match with the balance of your Cryptopay wallet. It's another amount.
Please contact the Support Team of your Electrum wallet regarding this issue. They should find the address your funds were sent to.

Not sure I understand exactly what they are saying

Hi HeRetiK

Thanks for the response. The last response from Cryptopay was yesterday when the Support lady informed me that she does see the outstanding amount on the blockchain. I had sent her a screenshot too. She said she would forward my issue to their Tech Team and would get back to me as soon as they have let her know what is going on. That was late yesterday afternoon. Now being the weekend I think I will probably only hear from them again on Monday. If I have not heard from Cryptopay by mid afternoon I will contact them again.

Will update as soon as I have an outcome.

Hi, Can someone please tell me if I am reading the attached file correctly. It is a screenshot of the blockchain explorer at bitaps.com

From what I can see my understanding is that on the blockchain my Balance is 0.10993723 BTC. However on Cryptopay my balance is 0.0929 BTC.

On the blockchain there is a transaction of 0.0170000 BTC which I assume was sent to my Cryptopay wallet. That balance however is the one that is not reflected in my Cryptopay wallet.

Can I assume that the 0.017000 was sent to Cryptopay but it is not reflecting in Cryptopay yet? I'm assuming this because all the transactions on the blockchain are related to my Cryptopay wallet. My Cryptopay wallet address is 3EL14BoZCDXBmV65uCGAawXAZZxvnvZwN7

https://i.imgur.com/774j7OT.jpg

I will definitely keep pestering Cryptopay until I get a satisfactory answer.. Thanks guys..

Hi HTC

No, I do not have TeamViewer or any other remote software installed.

Hi HCP and ladydark

Thank you for your replies.

HCP - Yes I did download from https://electrum.org/#download From that page I downloaded the Windows Standalone Executable and immediately installed it. I had at first copied the seed only to a Word document. I would estimate that after an hour or so I wrote it down on a piece of paper and put it in a safe place. I also then deleted the word document.

ladydark - am waiting on Cryptopay to get back to me. They said they would investigate from their side to try and establish what happened. They at least agree that the balance on blockchain and balance in Cryptowallet is different and will try and establish the reason..

Just received an email from Cryptopay. My query has been forwarded to their Tech Team and they will get back to me once they have investigated the issue..

Hi fanbeila, there was a green tick next to the listed transction. I assumed that meant funds were verified?

I posted a screenshot at

Hope this is right..

I made screenshot but am unable to post it here. How do I do that? I tried the Insert Image but it's not working

Hi rjbtc2017

Gosh, that slipped my mind. I will definitely contact them again right now..

Just received a response from Cryptopay. They say the funds was not sent to them. So I guess the Electrum Wallet was hacked. Lesson well learnt and I hope others will learn from this experience as well.

Thanks to all who responded!

Have emailed Cryptopay support and awaiting their response

Hi rjbtc2017

Thank you. I will contact Cryptopay right away. Will let you know what their response is.

Thank you to all those that responded. I am generally very careful when on the net and have checked my laptop with anti virus and malware scanners but nothing found on laptop.

rjbtc2017 -

1. Cryptopay account balance is now 0.0929 (This is funds that I transferred into Cryptopay yesterday from another source so that is correct). No sign of the finds transferred to Electrum

2. Cryptopay address is 3EL14BoZCDXBmV65uCGAawXAZZxvnvZwN7

3. Electrum address is 1MREVrSRXyFbnbt4c6X5YdqDHQnFJHnW7Q

I will wait and see if it eventually pops up in Cryptopay

Thank you once again to all

Hi HeRetik and error08

Firstly thank you for your response.

HeRetiK - No, I have not installed any other wallets nor any other software. I downloaded the Electrum software from https://electrum.org/#download and selected the Windows Standalone Executable file and installed from there. I am the only one with access to my laptop.

error08 - I initiated the transfer on the 27 October but I only saw the funds in my wallet on the 29 October at ab
out 11:00 when I logged into the wallet. Another transaction then appeared in the History list at 23:45 and that was the one where the funds were transferred out of the wallet.

It was a small amount - $95 so not a big deal. I am just now wary of using Electrum again.

Thank you both for your responses.

Hi buwaytress

Thank you very much for your response. Answers follow below.

1. Yes the wallet is fully synced and the large green button is on the bottom right screen. Also the balance on bottom left is zero.

2. Yes I can see the transaction listed.I do not however recognise any of the addresses. I sent the funds from my Cryptopay wallet to Electrum wallet.

3. The TX ID is 029f70aaeb6d99cd4b9cd3d53f28667e77b2cc109b84a70bcea037b428cce9c2

4. No, no one has my Electrum Seed or encryption pass

I have done a scan of my PC and found no malware, viruses etc

Any help would be greatly appreciated. I tried to insert a screenshot here but unable to do so. I click on Insert Image button but then it just displays

Best rgds

Hi, Please help as I am new to Bitcoin and Electrum Wallet. On Sunday 29 October at 08:58 I received funds that I had transferred from another wallet in my Electrum Wallet. I could see the Amount and Balance which was correct. I assumed the funds are now safely in the wallet. However on Sunday 29 October at about 23:45 the funds were Sent from my wallet and my balance is now zero. I did not send the funds myself. Can someone please explain what happened and where my funds were sent to?

Thank you and Best rgds