Lafu,

Support mentioned you..so thanks for getting my case some attention.
Keep it up....its not quite resolved yet

Appreciate the response 24 hours ago...Hopefully we can resolve this with the variety of options we have this week!

I deposited coins into my btc address.

I can see the coins on blockchair, and understand I need someone to access the private keys on my account.

Could this be investigated? and deposited to the appropriate exchange wallet?
I have a support ticket, and contacted the owners (I think), but haven't received a reply like when I make transactions, so I'm worried.

Please let me know the timeframe to get the private keys..thank you.