I registered for the beta and was accepted.  I put in some BTC to trade fee free for testing purposes.  I bought XRP with the BTC as the exchange is only allowing ETH, BTC, and XRP trading.  Since that purchase, every transaction I withdraw my XRP to my wallet, fails.  They disappear.  The 2FA doesn't work properly, I approve via email and had no action.  So I did the stupid thing and approved the email message again, then I see in WCX that I approved 54 XRP twice to go to my wallet, but nothing.  Submitted a case and guess who responded, Pierre (seen his name mentioned in this thread before.  He said he helped to process the withdrawal to my wallet, but never got anything.  I've since tried again to a different wallet opened with coinpayments and never received any of the coins.  I am unsure of what to do at this point.  I have some BTC left in the exchange and 500+XRP sitting there, but I can get nothing out and afraid to keep trying to a zero balance.  Any suggestions? I'm guessing it's a loss and nothing I can do about it.