So my transaction "failed" on a ~$200 and I'm barely getting any communication from BitInstant. All I got was "We're forwarding this to coinapult" and then nothing. I really needed those coins tonight, but I will settle for tomorrow if I can just get them. It's kind of ridiculous that a company can hold on to your money if something like this fails. There was no reason for the failure, no nothing, and all I know is that the money is gone until someone finds the time to resolve this issue.
Bitinstant would do well to take on a customer service policy that actually protects the customer: admit their mistake, instantly credit my wallet with the missing funds, and solve whatever issue on their own time
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