We apologize for any inconvenience caused by the interruption in your exchange process. We understand that you may have concerns regarding the KYC (Know Your Customer) requirements that led to the stoppage. As a legitimate and trustworthy service, we are committed to adhering to the highest standards of regulatory compliance, including Anti-Money Laundering (AML) regulations. These regulations are in place to ensure the safety and security of our platform and users, as well as to prevent any potential misuse of our services. We kindly request you to refer to our Terms of Use and AML policy, which outline our obligations and responsibilities in complying with these regulations. We assure you that your personal information will be handled with the utmost care and in accordance with applicable data protection laws: https://changenow.io/terms-of-use We are pleased to inform you that the investigation has been successfully completed, and we appreciate the user's cooperation throughout the process. We have sent an email to the user regarding the refund process. As for Trustpilot, we would like to emphasize that we do not engage in the practice of buying positive reviews. We believe in the importance of genuine feedback from our users, as it helps us improve our services and better meet your needs. Your satisfaction and trust are of utmost importance to us, and we strive to earn them through the quality of our service and the positive experiences of our users. As for the situation with Bestchange, we have temporarily suspended collaboration due to other reasons. We highly appreciate cooperation with them, so we are in constant contact to improve the quality of service and work with clients. Rest assured that our team will address the comments received from Bestchange and our status will be updated once the issue is resolved. |
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Dear Mexcycle,
We would like to inform you that we are currently in the process of investigating the details of your recent transaction. We apologize that it's taking more time than we've initially expected; however, we want to assure you that we are doing our utmost to resolve the issue as quickly as possible.
As a company, we are committed to ensuring that all transactions are conducted in a legal and compliant manner. In order to maintain our integrity and adhere to regulatory guidelines, it is necessary for us to prolong the investigation. We apologize for any inconvenience this may cause and appreciate your patience and understanding.
Rest assured, our dedicated team is diligently working to gather all the necessary information and resolve the matter in a timely manner. We value you as our customer and want to ensure that your concerns are addressed properly.
If you have any further questions or require additional information, please do not hesitate to reach out to our customer support team. We are here to assist you and provide any updates on the progress of the investigation.
Thank you for your cooperation and understanding!
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Hey, y'all.
First and foremost, we can confirm that AlmightyshO is a part of the ChangeNOW team, so you can rely on him if you have issues with stuck exchanges. Please provide the exchange ID and txhash to him and he will check everything for you.
The second important thing is regarding OPs exchange, as AlmightyshO has said, it's completed, and you have txhash as proof.
There was no scam or anything similar, simply a delay on our end which was fixed in a timely manner and we apologize to everyone who had to wait on their exchange to be processed.
If anyone has any questions feel free to reach out to me or to AlmightyshO.
Have a great day!
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Hello there, ACrow!
Please allow us to clarify what happened — the exchange was processed, and the exchanged XMR were sent to you. It is hardly an error — on the contrary, the system worked as intended and the funds were sent to an address that you gave us in the very beginning of your exchange.
Still, we’re very sorry to hear that you’ve lost access to this address during the exchange process, and that our Support Team couldn’t change the payout address in time as you requested.
That is exactly why we are currently doing everything possible to help you locate and get access to the funds that were sent to an initial address that you gave us.
You can rest assured that dragging out this case is the last thing on our mind right now — we want to solve this case in shortest delays as much as you do.
Our Support Team has sent you a very detailed list of things that we require from your side to help you.
We had to repeat these specific instructions merely because you refuse to follow them — sorry if that came across as rude, that was never our intention at all.
Rest assured that your case has our undivided attention — still, to be perfectly honest, the ETA of this case being resolved currently depends on you.
Our Support Team will gladly advance the case further as soon as the requested requirements are met — we wouldn’t make any user wait for assistance any longer than it’s absolutely needed.
We are glad to be as transparent of a service as possible and will gladly explain the details of your case to the rest of the crypto community if needed.
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I gave you all my exchanges id. Who but the owner knows about this? You just found a reason not to give this money away.
We could've either issued a refund to an address you sent us deposit from or proceed with your exchange — what you want us to do is to send 3 BTC to an unknown address by providing us with an Exchange ID. We can't send 3 BTC to a 3rd party address without being absolute certainty in the fact that we are talking to the owner of the funds. |
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By this statement, you do actually confirm that you illegally held someone's Bitcoins.
Here's what happened: The user's exchange couldn't have been processed back in 2019. No one has contacted us regarding this exchange until 2021. We always need the user to confirm whether he's eligible to receive the refund to an initial address if the exchange isn't finished, because sometimes the user no longer has an access to the address he sent the funds from — much like in this case. We'd gladly send 3 BTC back to the initial deposit address or send the exchanged XMR to the initial payout address — what gofry47 wants us to do is send the funds from this exchange to a 3rd party address that has no connection to this exchange. We are non-custodial service — users don't register on our platform to conduct exchanges. That's why we need at least some sort of proof if a user needs us to send his funds to an address that was never a part of the initial exchange, which gofry47 couldn't have provided us. We will not send 3 BTC to a 3rd party address without making sure we're talking to the funds' owner. |
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All I ask is a solution to my problem, but they are doing everything to complicate this matter.
Quite the opposite, gofry47. We offered you 3 options to verify the ownership, and then suggested a 4th one after you failed the first 3. We can't send 3 BTC to a 3rd party address without being absolute certainty in the fact that we are talking to the owner of the funds. |
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Do you have a legal right to withhold my money? Why did you change your rules immediately after I contacted you? This is the archive of the page before the change and there is no item here
Who are you to consider something 100% insecure? This can go on all the time, your uncertainty cannot be the reason for withholding my funds.
Has anyone contacted you during these almost 3 years? I gave you information about all the exchanges with you. No one can know this except the owner. YOU'RE IGNORING THIS FACT! Sorry if there's been any confusion along the way, gofry47 — our only aim here is making sure that the funds in question are sent to their rightful owner. Taking custody over our users' funds — especially for as long as 3 years — isn't quite something we would do out of our own volition. It is in our best interest to determine the origin and owner of the funds in the shortest delays possible, as well. We always make sure that our users don't have to wait for their funds — either exchanged or refunded — any longer than it takes for us to process their exchange and then send the funds to the destination address. A usual ChangeNOW swap takes mere minutes. In this particular case, however, none of these actions can take place: — we cannot refund BTC because you have no access to the initial BTC address — we can't send you the exchanged XMR since you have no access to this address, either. Therefore, the ownership of the funds is yet to be established — we have not received any data confirming you as the owner. We do confirm the receipt of the data involving several other ChangeNOW exchanges that you sent us. That said, the aforementioned data still cannot serve as a proof of ownership for either of the addresses in question. If anything, the fact that you keep bringing these exchanges as proof of ownership makes them seem like the only card have to play, making it even more suspicious. As for the changes in Terms Of Service: The crypto market is subject to rules and regulations mandatory for most crypto services. It is only natural that some of the Terms evolve and change over time in an emerging and ever-growing market such as crypto. We're a business fortunate enough to grow together with the rest of the market. During these past 2,5 years, a lot has changed — and so did our T&Cs. In an attempt to ensure our future users run into as few inconvenient situations as possible, we are constantly updating our Terms & Conditions using data from the unusual cases we discover along the way and the users' feedback — including yours, too. It is also worth mentioning that any changes in our Terms Of Service for the last 2,5 years would only apply to the swaps after the one in question. This exact case is still subject to the same Terms Of Service you accepted while confirming the exchange details. |
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Why you didn't contact the user when. The 3btc exchange didn't finish ?
Instead you just kept it . Did you guys think it's ok to just keep it ? Hello there! There's no way for us to contact the user ourselves if the user doesn't contact us regarding the funds first, as we're a non-custodial service with no mandatory KYC. We do not collect or store the data about our users during the exchange. To be perfectly honest, the fact that it took the user several years to contact us makes this situation even more suspicious. We always need the user to confirm whether he's eligible to receive the refund to an initial address if the exchange isn't finished, because sometimes the user no longer has an access to the address he sent the funds from. This is exactly what happened in the gofry47's case, as well — which makes this case even more complex. Your support ignores my emails. That is not true — our team is in constant touch with you through the ticket. No email gets ignored, and your case has our full attention. You want to deal with the police, but what will it lead to? What kind of investigation is possible Local authorities can confirm you as the owner of the funds in question and then contact us with an official request to send your crypto to the address you then give us. It's a fact, you just don't want to look for a way out. That is also not true — we keep offering you options to verify your identity, all of which you either refuse or fail to do. We offered you 3 options regarding processing your exchange: 1. We could refund the funds back to the same address they came from — you told us that you no longer have access to it. 2. We could process your exchange and send the funds to a receiving address of an exchange — you told us you have no access to it, either. 3. We could send a small amount of crypto to an initial receiving address; you would then tell us the exact amount, and that would be enough to verify you as the owner of the receiving address — and again, you claim to have no access to it. We can't send 3 BTC to a 3rd party address without being 100% sure that we are talking to their owner. |
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Hello there! ChangeNOW here.
Please allow us to explain what happened in this exact case:
One of our users created an exchange of 3 BTC to XMR on the 10th of January, 2019 — this exchange could not have been processed at the time. The user hasn't made contact with us back then.
gofry47 contacted us on July 9th, 2021 — 2+ years since the exchange took place.
For the sake of security of our users’ funds, sending 3 BTC or their XMR equivalent to a 3rd party address without being 100% sure that the person contacting us is the same one that created the exchange from over two years ago is something we are not willing to do. This serves both the interests of the user and ChangeNOW as a secure and trustworthy service.
gofry47 claims to have no access to the initial address they want the ChangeNOW to refund the 3 BTC in question to. It is yet to be proven whether the user has access to the payout address as we’ve been getting mixed signals — there are times gofry47 claims to have access to the address, but sometimes the user claims the opposite.
There are several ways to validate the address — unfortunately, none of them worked for gofry47.
To validate the payout address gofry47 initially told us they have access to, our Support Team has sent an unknown insignificant amount of crypto to the Monero wallet the initial user set as a payout address. The user in question should’ve then told us the exact amount he received — which gofry47 failed to do.
After we did that, gofry47 told us they no longer have an access to the payout Monero address.
To sum things up: the user claims to have no access to both the initial and the receiving address, and cannot identify themselves.
The only backup plan we could suggest was contacting the police — law enforcement will conduct an investigation and then contact us with a request for a refund if gofry47 is to be confirmed as the party initiating the exchange in 2019.
Our Support Team is in constant touch with gofry47 and we’re willing to do anything that can help solve this case in shortest delays possible. As soon as we have any sort of tangible proof that the funds in question do belong to gofry47, we’ll gladly send them over to an address gofry47 gives us.
We suggest gofry47 to verify their identity using any of the ways we've suggested — we'll be more than glad to proceed with the case as soon as it happens.
NB: It is worth mentioning that this case led us to create a precise, clear, and concise guide for users that end up in a situation similar to gofry47’s, and that we’ll gladly share this guide with the bitcointalk.org community as soon as possible.
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Happy Friday! Check out ChangeNOW’s weekly digest: this week was amazing! - Come check out our new community chat!
Lovely discussions about the ChangeNOW's products, fun people, special offers, and (most importantly) branded stickers are waiting!
Join us!
- Another great news from our Telegram: enjoy our newest updates with ChangeNOW Announcement Channel. Check it out!
- We're extremely proud to see our darling CCO at the newest Finance Magnates' interview. Pauline talks security, crypto exchange reputation, and most importantly – the need to interact with the customers. Enjoy!
- ChangeNOW now has XTZ swaps running on classic rate with BTC, XMR, OMG, LTC, ETH, and EOS coins!
Check out our account-free, worry-free faster-than-light XTZ swaps!
- NOWNodes has added a new amazing node to its service: BTG, welcome! Check it out.
- Read the newest article by our fee-free crypto payment service NOWPayments: What our experts think about custody-free wallets?
Check out our updated social media block below, and see you in a week!___ https://changenow.io
ChangeNOW Community Chat: https://t.me/changeNOW_chat
Our Trading Discussions Chat: https://t.me/NOWtoken_Bounty
ChangeNOW Announcements Channel: https://t.me/CNAnnouncements
ChangeNOW on Twitter: https://twitter.com/ChangeNOW_io
ChangeNOW on Facebook: https://www.facebook.com/ChangeNOW.io
ChangeNOW on Reddit: https://www.reddit.com/user/ChangeNow_io
ChangeNOW on Instagram: http://instagram.com/changenow_io
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Hi! Check out our weekly digest! - In the recent interview, Tim Draper predicted that Bitcoin is going to hit $250,000 by 2023. What a coincidence as in today's blog article we've picked out the wildest Bitcoin price predictions. Is this one wild, too? Compare it to other guesses.
- ChangeNOW’s team recently added a very good girl to its lot. Now we have to stay late as the majority of our working hours is filled with giving belly rubs. We have the best DOGE among the crypto companies —try to change our mind.
- Here's your reminder that with ChangeNOW you can swap your tokens from ERC20 standard to BEP2 at 1:1 rate! And a special wow-feature currently available only for the NOWToken: you can swap it BACK! Check it out
- Hey, crypto heads! Bitcoin is still dominating not only the market but also the news media headlines. To spice up the life ChangeNOW's trusty analytics gave some thoughts on the altcoins’ future. Delve in and share your thoughts in the comments!
 - ChangeNOW's Asset Listing Campaign is seeing some serious changes! Today, we are greeting FTX project! Support it with NOWTokens to instantly swap FTT with more than 170 cryptos! Check out the campaign.
Follow us on social media and see you in a week!___ https://changenow.io
ChangeNOW on Twitter: https://twitter.com/ChangeNOW_io
ChangeNOW on Facebook: https://www.facebook.com/ChangeNOW.io
ChangeNOW on Reddit: https://www.reddit.com/user/ChangeNow_io
ChangeNOW on Instagram: http://instagram.com/changenow_io
Our community chat: https://t.me/NOWtoken_Bounty
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Hi there! Check out this weekly digest about the most amazing things that happened at ChangeNOW! - A fresh KnowTheCoin episode's out! Start your week by listening to our CCO, Pauline Shangett, talking to Ben Soong, Managing Director Head of APAC from Ledger. The conversation was easy and light, just like your experience while using Ledger wallets. Watch on Youtube!
- Semi-important announcement from our Asset Listing Campaign: next Monday we will delist some tokens! Namely, OAX, BLZ, and CELR. Support them with NOWToken's while the deal is still on.
- On July 30th, Ethereum celebrated its 4th birthday. It's truly amazing how much the ETH community has accomplished. To honour that, we are giving away a Ledger Nano S. Check it out on our Twitter!
- Our crypto payment gateway NOWPayments has an Affiliate Program running on their server. Establish new partnerships for NOWPayments, get a bonus just after, and receive a regular revenue afterwards! Hit us up at partners@nowpayments.io for further details!
- NOWNodes has started to support the DigiByte full public node. There're two ports available: for P2P and RPC connections. Choose the one for yourself! Check out the DGB node here.
- ChangeNOW, NOWPayments and NOWNodes were mentioned in the 3rd Verge Marketing Update! Thank you so much, Verge, we appreciate all the support of your team and community!
Follow us on social media and see you in a week!___ https://changenow.io
ChangeNOW on Twitter: https://twitter.com/ChangeNOW_io
ChangeNOW on Facebook: https://www.facebook.com/ChangeNOW.io
ChangeNOW on Reddit: https://www.reddit.com/user/ChangeNow_io
ChangeNOW on Instagram: http://instagram.com/changenow_io
Our community chat: https://t.me/NOWtoken_Bounty
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Hi! Take a look at our weekly news digest — the coolest weekly news digest you’ve ever read! - Our team is working hard, everybody in their respective field. Recently, our darling CCO gave an exclusive interview to our friends at CryptoNewsZ.com. There is some personal background, ChangeNOW discussions and more! Delve in!
- Great news for Celer Network fans:
With the mainnet and CelerX launch, CELR is gaining a lot of popularity: we're listening to your requests!
Welcome CELR to ChangeNOW's Asset Listing Campaign! Vote with NOW Token's to swap CELR with 170+ crypto’s!
- On July 30th, Ethereum celebrated its 4th birthday. It's truly amazing how much the ETH community has accomplished. To honour that, we are giving away a Ledger Nano S. Check it out on our Twitter!
- A bit about our other projects, younger, but already very cool ones:
Our crypto payment platform NOWPayments is growing by leaps and bounds! This week they have started accepting payments in Bitcoin Gold and Stellar Lumens! Check them out on Twitter.
- NOWNodes has started supporting DOGE and XZC full public nodes! Take a look at the list of their supported nodes.
Follow us on social media and see you in a week!___ https://changenow.io
ChangeNOW on Twitter: https://twitter.com/ChangeNOW_io
ChangeNOW on Facebook: https://www.facebook.com/ChangeNOW.io
ChangeNOW on Reddit: https://www.reddit.com/user/ChangeNow_io
ChangeNOW on Instagram: http://instagram.com/changenow_io
Our community chat: https://t.me/NOWtoken_Bounty
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Hey there! Check out our weekly digest — lots of things have happened recently on ChangeNOW! - We’ve updated to Zcoin v13.8.2!
Swapping XZC on ChangeNOW is now smoother than ever. Try it out!
- An important message to all the NEXO holders!
If you're planning to participate in the next Nexo's Dividend distribution, you might want to stock up on some NEXO — and you still have 9 days to do so with ChangeNOW! Account-free, worry-free, faster than light — just as you like it.
Get NEXO!
- See what we have in our Listing Campaign this week:
Tierion is doing pretty amazing at it! Your NOW Token donations are helping TNT to be listed on our instant registration-free swap service!
Support your favourite coin with NOW!
- ChangeNOW is proud to be the first swap service that supports ATOM swaps - account-free, worry-free, faster than light (in a Cosmos vacuum, in your case)!
Swap ATOM!
- PSA for all the ChangeNOW lovers:
We, as a user-oriented service, are eager to know what features you want to see on our service!
Reply your ideas on our Twitter!
Follow us on social media and see you in a week!___ https://changenow.io
ChangeNOW on Twitter: https://twitter.com/ChangeNOW_io
ChangeNOW on Facebook: https://www.facebook.com/ChangeNOW.io
ChangeNOW on Reddit: https://www.reddit.com/user/ChangeNow_io
ChangeNOW on Instagram: http://instagram.com/changenow_io
Our community chat: https://t.me/NOWtoken_Bounty
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Friday, everyone! Check out our weekly digest to be aware of all the cool things we do!
- Our team had an absolute blast over at Barcelona Trading Conference! The cool stuff, however, is just coming in!
Check out the awesome keynote delivered by our (also awesome) CCO and get some advice about starting out a business!
Watch on Youtube!
- You can now swap your NOW Token from ERC20 to Binance Chain or vice versa!
Swap NOW between two blockchains here!
Read our tutorial to get started!
- The NOW Token has officially joined Binance Info’s transparency initiative! By sharing project-related information such as news and progress reports on Binance Info, ChangeNOW is contributing to keeping the community informed.
Check out our page here!
- An exciting news from ChangeNOW Asset Listing Campaign: REN and BLZ added! Support your favourite assets with NOW Tokens, if you want them to be added to our swap service.
Follow us on social media and see you in a week!___ https://changenow.io
ChangeNOW on Twitter: https://twitter.com/ChangeNOW_io
ChangeNOW on Facebook: https://www.facebook.com/ChangeNOW.io
ChangeNOW on Reddit: https://www.reddit.com/user/ChangeNow_io
ChangeNOW on Instagram: http://instagram.com/changenow_io
Our community chat: https://t.me/NOWtoken_Bounty
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Howdy, guys? Read ChangeNOW’s weekly digest — some good stuff every Friday!
- Our team attended Barcelona Trading Conference, and it was marvellous! ChangeNOW’s CCO had a talk there, and she nailed it — as always! And thanks to all who came by to our booth there!
Our updates from the trip are already on our Instagram, check them out!
- We are glad to support Ethereum Classic (or ETC) as it is one of the most community-friendly coins! Swap ETC using ChangeNOW here!
- Throughout the month of July, Tezos is celebrating 1 year since its launch. It is a wonderful opportunity to remind XTZ community how amazed we are with their dedication and believes. Swap XTZ here!
- Do you enjoy speed? Security? Close-to-zero fees? We sure do: that's why we enjoy supporting Groestlcoin (or GRS) and Groestlcoin team so much! Swap GRS with ChangeNOW here!
- Another day, another amazing announcement! Pundi X Labs' NPXS token has been added to ChangeNOW thanks to your NOWToken donations during Asset Listing Campaign!
Check out newly added NPXS swap here!
Follow us on social media to be the first to know all the exciting updates! We’ve got a lot more to come___ https://changenow.io
ChangeNOW on Twitter: https://twitter.com/ChangeNOW_io
ChangeNOW on Facebook: https://www.facebook.com/ChangeNOW.io
ChangeNOW on Reddit: https://www.reddit.com/user/ChangeNow_io
ChangeNOW on Instagram: http://instagram.com/changenow_io
Our community chat: https://t.me/NOWtoken_Bounty
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I've seen a thread here about your team and people experience with service and it looks not that pretty. Also I had some problems with fees on your exchanger
Indacoin is more trusted from my point of view, never faced any problem , also they have apps for android and IOS
Hello! Thank you for your feedback! We successfully solve all the issues that are encountered by our users when a support ticket created. If you have any problems using our exchange, please, submit a request here, so we will take care of it ASAP: https://support.changenow.io/hc/en-us/requests/new. Did you perform fiat-to-crypto transaction using ChangeNOW? ChangeNOW’s support team members always care about every single problem case by case, and we make sure that the issue is solved and a client is satisfied with our service. And we have our Android app as well: https://play.google.com/store/apps/details?id=io.changenow.changenow |
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