Well I am truly astonished, Bitinstant support replied back to my post within an hour saying that they have resolved my issue, and after doing some quick math they successfully made the deposit into my account correctly. All I have say is thank you so much bitinstant you guys rock and I will be a return customer for sure. I wish you guys the best luck on your new site to come.

Thanks Again, and to all you haters...give bitisntant a chance...they will not do you wrong.

So I am very concerned to say the least, I made a money-gram deposit from bitinstant Saturday and soon after received an "error has occurred" email. I am a new user of bitinstant and would love to be a return customer if we can get past this bump in the road. I understand that other users are experiencing some of the same issues but I was hoping someone (preferably bitinstant) could give me some true reassurance.

Here is the email that I received almost instantaneously following my money gram:  

Hi
Thank you for using BitInstant!
This email is to notify you that while received your payment successfully, we have encountered an error while trying to process your transaction at Jun 15 2013 22:41:47, meaning your order has currently failed.
Transaction ID: c9bf0fc7-5e04-42e3-a393-6eaef63c6e4b
If you contact support about this transaction, please reference this number so we can help you more quickly.
Your payment of XXX.XX has NOT yet been transferred to mtgox.
Our customer support agents have been informed of this problem and are currently investigating the problem. An agent will be in touch with you shortly regarding your account and what the next steps are. Until we understand what the issue with your transaction is, we suggest that you avoid creating further orders at BitInstant.com (in case you have entered account numbers incorrectly).
Again, we have automatically created a support ticket about this issue and you do not need to create one manually. We will contact you shortly to help resolve your issue.
Thank you for your patience,
The Bitinstant Team