Hi Rib3rt,

You are in the best hands in regards to support. Our Team work hard to solve issues as fast as possible. In fact, Visa can be difficult to satisfy when it comes to verifying documents. In some cases, we need additional documents to send them to Visa. This is not a homemade issue.

I apologize for the delay.

Best regards,

Robert @Bitwala

Hi Rib3rt,

Sorry for the misunderstanding. Please contact support@bitwala.com. Our support team will get back to you as soon as possible.

Best regards,

Robert @Bitwala

Hi Rib3rt,

Thank you for writing us. When you top-up your card you are asked if you would like to pay with your Bitwala wallet or with an external one. When using the Bitwala wallet you can only spend what you have and there should never be underpayments. When using external wallets please make sure to transfer the BTC amount as shown (not the fiat amount).

Could you please tell me if you used the Bitwala wallet?

Sadly there is no option to pay the difference if underpaid. The reason is that our partner does not support this option.

Best regards,

Robert @Bitwala

PS: I have made a suggestion about being able to make additional payments after underpaying an invoice. http://feedback.bitwala.com/forums/1-general/topics/89-would-be-great-if-bitwala-added-a-button-for-underpayments-that-you-could-press-and-get-a-card-load/ 

Im not sure if you can send nore, if not send email to support@bitwala.com

The underpayment means that you sent less bitcoin that you were supposed to which is the reason why it says that. Would be great if bitwala added a button for underpayments that you could press and get a card load completed with lower amount of EUR.