Exmo System Withdraw Problem (or Something Else)

Problem 01:
A few days ago I withdraw a small amount of ETH from Exmo.
The Exmo system was showing It's paid. But, I didn't get the ETH in my account.
After that I was chatting with a support agent He/She told It will take one day We/Exmo already paid the money.
Just, You need to wait for ETH network confirmation.

But, I know. If Exmo sent the money, the ETH network will detect the transaction first as an unconfirmed transaction.
And It will be available publicly. So, I check it my transaction using https://etherchain.org/ The chain show me, I have not any new unconfirmed/confirmed transaction.

After that, I created a support ticket to Exmo & after a long time, the finally realized the problem. And they apologized.







Problem 02: (Now It's BTC)

Two days ago I withdraw again a small amount of BTC from Exmo.
Again, The Exmo system was showing It's paid. But, I didn't get the BTC in my account.
So, I created a ticket about the known withdrawal issue,
And They are trying again to explain me about the huge amount of unconfirmed blockchain transaction.

I explain again & again that -
If Exmo sends the money really. First It will be detected by the Bitcoin network as an unconfirmed transaction. After that, It will take time for confirming the transaction. Now, It can take too much time because of the huge amount of unconfirmed blockchain transaction.

But, When Bitcoin network is not detected it anymore. So, How Exmo say It's already paid & now they are waiting for network confirmation?












So Now, How you say about Exmo & Their Support?

Just I am waiting for their reply. I will update this post soon when I get the reply from Exmo.


They solved my issue. But, They need to train up their support agent to avoiding the wrong answer.


Thanks