Hi!
Could you please help me with my ticket #1434140.
Three days ago I couldn't log in my account with the correct credentials using 2FA (it had worked a few hours before) and now it says my account is temporarily disabled and I cannot log in. I have already escalated the ticket two days ago, but I just received a reply that someone will get in contact soon (that was two days ago).
I am a heavy duty user of your exchange and it really hurts that I cannot log in. Usually your support got back to me in a much faster fashion.
Thanks!