"we do not have help in facebock or non twiter and the administrators of discordia do not help us"

As far as I'm aware none of those are support channels. If you need help you need to go where they offer help. On the main page you can find a Contact Us and Support link at the bottom or get someone who can log in to log a ticket.

Geeze, working support there must be a difficult job...

You guys have AOL addresses by any chance? I know they have issues sending automated stuff to AOL domains (which includes a few others).

"They have their thread here but no support ticket will be answered there" <--- did you read that bit? Go to their support page dude.