I have the same issue as someone else just posted 2 messages above.

I'm tier 3 verified. However, it shows me that my tier 3 level is not sufficient for the deposit/withdrawal service. Then it says that the service is unavailable. Then the page just gets stuck and nothing happens. Then it tells me that I'm not even level 1 verified.

I cannot trade on this platform because it takes 45-60 min of continuous clicking to get the order through. I cannot take my money out of the exchange. Smells like some kind of scam. What's the use of this platform if I cannot trade or get my money out?

I'm about to hire a lawyer if the situation doesn't change. I've provided all of the necessary information and still, no funding service is available.

I requested a withdrawal. $25k on November 12, 2017.

Without any explanation couple of days later I saw in my Kraken account that the withdrawal failed.

I tried another withdrawal today but Kraken limited it maximum to $14,936.61.

Sent a request ticket to the support (884326). Silence so far.

Really not feeling good about this whole situation. Feels like money is held hostage at this sketchy exchange.

Any ideas how to get the money back?