Yesterday I put through an order for DASH via Visa payment however, while the transaction is marked as complete the coin have not arrived in my wallet 18 hours+ after the transaction.

I created a ticket with BitPanda support soon after however I have not had any response. I am very nervous that I've been ripped off and the lack of contact information / support from BitPanda is not helping. As a new customer, I'm starting to believe they don't have a good reputable service.