This is just ridiculous, if you have any problems with account write to their support, but you will have to register to support desk first. I had two issues so far, one of them with enhanced verification and they replied in timely and appropriate manner.
And I'm waiting for almost 40 days. Also they limited withdrawal from 0.025 to 0.
Same here, 40 days and no reply from support. Also they just switched daily limit from 0.0025 to 0 BTC. And they just changed statements from 31 of October. Last time it was 0.025. I thought I could withdraw by small amounts even if take long. So now no chances, they just took the money.