Hi LuckyGames... User:HighRoller here.
I've messaged LuckyLuke1, GugaJuca and I've tried going through your support but I cannot get any help. I really don't understand how this happened. There was a trade *ROLL executed at 9:25am for my max amount of DOGE (Which is something I would never do because it's absolutely stupid), and I come back to see at 9:35am that everything is gone. I am asking for any help possible here. I did not execute that trade, and I don't know how to prove it... Can you please help me out here? I am begging at this point. I have been contacting support now for several hours and I'm just trying to get some help. Please.
Look at this now. I have been told by the administrators that no one hacked into my account. However I never said someone hacked into my account it was just a roll that I didn't execute. This site is very buggy and now suddenly my losing bet cannot be found on the site. I feel scammed now.
https://m.luckygames.io/bet/11,140,076,202/Dear HighRoller,
Our system is cleaning the old bets and archiving them, especially if you placed lots of new bets after this one (11,140,076,202). That's why your bet was automatically deleted.
Anyway, I've just recovered your bet and it was a winning one
https://luckygames.io/bet/11,140,076,202/Our system never placed bets by itself, only if the player executed the bet or in case of hijacking the account. I've checked the logs and there were login actions from 1 IP only.
You should have stopped placing bets and made a screenshot of your bets history at least, instead of placing new ones.
It seems like you're trying to recover your loss this way.
I'm sorry the bet id was incorrect, that's not the losing bet I was referring to. Please check your PM's on Luckygames.io explaining that the IP address that you provided to me IS NOT MINE.
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